Customer Success Foundations
Focused View
50:57
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01 - Building lasting customer relationships.mp4
01:04
01 - Exploring the emergence of customer success.mp4
03:55
02 - The significance of customer success in business growth.mp4
02:30
03 - The vital role of customer success in SaaS companies.mp4
03:11
04 - Expanding customer success beyond as-a-service business models.mp4
02:53
05 - Differentiating customer success from other departments.mp4
03:15
01 - Essential skills for thriving in customer success.mp4
02:44
02 - Navigating the multifaceted role of customer success manager (CSM).mp4
03:14
03 - Exploring specialization opportunities within customer success.mp4
03:01
04 - A day in the life of a customer success manager.mp4
03:23
01 - Develop a customer success work plan.mp4
04:12
02 - How to gain support across the organization.mp4
02:49
03 - Use the Land and Expand strategy to maximize customer lifetime value.mp4
03:21
04 - Measuring impact and demonstrating value in customer success.mp4
03:15
05 - Transforming customers into advocates and referral sources.mp4
03:01
06 - Elevating CS leadership The rise of the chief customer officer.mp4
03:40
01 - Next steps.mp4
01:29
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Linkedin Learning
View courses Linkedin LearningLinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications.
It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
- language english
- Training sessions 17
- duration 50:57
- English subtitles has
- Release Date 2025/03/07
