Customer Service with ChatGPT: AI-Driven Customer Care

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Andrii Piatakha

2:40:41

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1. Introduction

1.1 All resources and links for the lesson.html

1. Communication plan.mp4

04:10

2. Customer Service with ChatGPT

1. Intro Using ChatGPT for Enhanced Customer Service and Sales Success.mp4

19:32

2. Understanding ChatGPT in Customer Service.mp4

22:48

3. Successful ChatGPT Implementations in Customer Service Case Studies - PART 1.mp4

10:37

4. Successful ChatGPT Implementations in Customer Service Case Studies - PART 2.mp4

09:22

5. Enhancing Customer Interactions with ChatGPT.mp4

23:54

6. Practice Using ChatGPT for Different Customer Interactions.mp4

25:51

7. Homework Assisting a Customer with a Product Issue.html

8. Homework Answering a Customer Query About a Service.html

9. Optimizing Customer Experience with ChatGPT - PART 1.mp4

13:22

10. Optimizing Customer Experience with ChatGPT - PART 2.mp4

13:14

11. ChatBot for Revolut Online Banking App via ChatGPT & Slack.mp4

15:00

3. Bonus Section

1.1 All resources and links for the lesson.html

1. Bonus Lesson.mp4

02:51

Description

Strategies, Case Studies, and Practical Applications: Implementing AI-Powered ChatGPT for Seamless Customer Interactions

What You'll Learn?

Understanding ChatGPT's capabilities in customer service
Applications of ChatGPT in enhancing customer interactions
Examples of ChatGPT in real-world customer service scenarios
Utilizing ChatGPT for automating responses
Tailoring ChatGPT for specific customer service needs
Strategies for efficient handling of customer inquiries
Best practices for integrating ChatGPT into workflows
Overcoming challenges in implementing ChatGPT
Case studies of successful ChatGPT implementations in e-commerce
Case studies of ChatGPT in healthcare applications
Case studies of ChatGPT in finance industries
Benefits of using ChatGPT for customer retention
Enhancing customer satisfaction with ChatGPT
Personalizing interactions using ChatGPT
Techniques for maintaining a natural conversation with ChatGPT
Role-playing scenarios for practical learning
Handling customer complaints using ChatGPT
Assisting with product issues through ChatGPT
Answering service-related queries with ChatGPT
Strategies for maintaining a positive user experience
Implementing conversational design principles
Ensuring consistency in ChatGPT's tone and language
Using ChatGPT analytics for response accuracy
Analyzing metrics to improve ChatGPT performance
Strategies for addressing user queries proactively
Personalizing interactions to enhance engagement
Continuous improvement based on customer feedback
Agile adaptation of ChatGPT to user needs
Defining KPIs for measuring ChatGPT effectiveness
Establishing benchmarks for response accuracy
Incorporating feedback loops for improvement
Designing a ChatGPT implementation plan
Setting up ChatGPT for Revolut support via Slack
Demo on handling common customer requests in Revolut
Practical exercises on crafting ChatGPT responses
Enhancing customer success with AI tools like ChatGPT

Who is this for?

Business owners looking to integrate AI into their customer service strategies

Sales representatives interested in leveraging AI tools like ChatGPT for sales success

Customer service professionals aiming to enhance efficiency and customer satisfaction

Individuals curious about AI applications in real-world scenarios

Anyone seeking to improve their understanding and implementation of ChatGPT in diverse industries

Sales and Customer Success Professionals

What You Need to Know?

Basic understanding of customer service principles

Interest in leveraging AI for enhancing customer interactions

No programming experience is needed for this course

Ability to analyze data for improving ChatGPT performance

More details

Description
Dive into the forefront of customer service and sales innovation with my intensive course on leveraging ChatGPT. Designed for forward-thinking professionals and businesses, this course begins with an exploration of ChatGPT's evolution and capabilities, tracing its impact on customer interactions. You'll uncover practical applications across diverse industries, from e-commerce giants streamlining customer queries to healthcare providers enhancing patient support. Through real-world case studies and interactive simulations, you'll master the art of automating responses, handling intricate inquiries, and refining ChatGPT's performance through advanced analytics.
Throughout the course, you'll learn to tailor ChatGPT to specific customer service needs, ensuring seamless integration into existing workflows. Practical exercises and role-playing scenarios will sharpen your ability to handle customer complaints, assist with product issues, and provide expert answers on services. We'll dissect successful implementations in finance, healthcare, and beyond, offering insights into optimizing customer satisfaction and retention rates.
By the course's end, you'll emerge equipped to implement ChatGPT effectively, driving customer engagement, satisfaction, and ultimately, business success. Whether you're a seasoned customer service professional seeking to revolutionize your approach or a business owner eager to stay ahead in a competitive market, this course empowers you to harness the full potential of AI-driven customer service and sales strategies with ChatGPT.
Who this course is for:
Business owners looking to integrate AI into their customer service strategies
Sales representatives interested in leveraging AI tools like ChatGPT for sales success
Customer service professionals aiming to enhance efficiency and customer satisfaction
Individuals curious about AI applications in real-world scenarios
Anyone seeking to improve their understanding and implementation of ChatGPT in diverse industries
Sales and Customer Success Professionals

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Founder and CEO in IT-Bulls. IT-Bulls is a consultancy company that promotes engineering excellence standards, holds audits of software projects, and provides private consultancy. Creator of Learn-IT Online University and mobile application that help to get certified in different domains. Tutor with 5+ years of experience. Key Java Tutor in outsourcing companies. Andrii helps to teach Java software engineers from zero till their first job assignment. You can find courses in different areas. But one of his most popular courses "Java from Zero to First Job". The Java course is used to train people with zero programming knowledge to prepare them for real work in different companies. When you are taking Andrii's courses you can be sure that you will learn the right things in the right way in the shortest possible amount of time.All Andrii's courses are proven by time and success stories of the students.Not all tutors were professional programmers in past. Huge engineering experience allowed Andrii to run his own IT company. During the teaching, Andrii focuses students' attention only on the most important things. Feel free to check out Andrii's LinkedIn profile and especially confirmation of the skills. Already more than 1000+ professional engineers, managers, and software architects all over the World confirmed Andrii's skills in Java EE technologies stack.Andrii spent a lot of time tutoring offline to understand students and key issues they face with during their education process. Detailed homeworks and practical experience - that's what help students to get knowledge. IT-Bulls creates applications with students which allow people to pass internship and get more practical experience.The best students managed to get their first job in IT-Bulls and now become leading engineers in the company!So be prepared to become the best friend of IT-Bulls company.Learn more about Andrii's career and skills in LinkedIn profile and follow Andrii on Instagram!

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