Customer Service Using AI and Machine Learning

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1:04:18

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1. Introduction

001. Thriving in the AI revolution.mp4

02:06

2. How AI and ML Are Revolutionizing Customer Service

002. What are artificial intelligence (AI) and machine learning (ML).mp4

05:23

003. Why now What enabled this technology revolution.mp4

05:28

004. Real-world applications How service organizations are using AI and ML.mp4

04:55

3. Using AI- and ML-Powered Solutions

005. Search engines How machine learning sharpens a search.mp4

04:38

006. Chatbots Automating service interactions with virtual representatives.mp4

05:46

007. Customer interaction analysis Early warning system and coaching tools.mp4

05:35

4. Innovating with Custom Applications

008. Identifying good candidates for custom AI and machine learning solutions.mp4

04:04

009. Custom solution examples Customer experience.mp4

04:50

010. Custom solution examples Operations.mp4

04:56

5. Bringing Your Ideas to Life

011. Good business requirements for AI and ML.mp4

05:24

012. Partnering with your engineers and data team to ensure success.mp4

04:38

013. Evaluating success in your AI and ML projects.mp4

04:53

6. Conclusion

014. Putting things into action.mp4

01:42

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.