Customer service to engage them and keep them coming back

Description

The purpose of this course is for you to be capable of promoting, evaluating and maintaining high levels of customer satisfaction in order to make the most of sales and service opportunities.

Understanding yourself is a prerequisite to understanding customers, and only then can you achieve high levels of customer satisfaction.

We are all the same, yet unique in our own ways. Understanding yourself is a prerequisite to understanding customers, and only then can we begin to promote and maintain high levels of customer satisfaction. The more sides to a situation we can see, the more objective we are able to be. The way customers choose to behave is their responsibility, our response to various situations is our responsibility. While there are many communication techniques, communication in essence takes place in the

following ways:

· 50% body language

· 43% tone of voice

· 7% actual words

Section one addresses how you should interact with customers and offer quality service, thus benefitting the customer as well as your company.

Section two deals with the understanding and skills required to handle customer complaints and queries, in a way which would maintain good relations with customers, and hence your company. It also evaluates what has been done so as to offer a better way forward.

Who this course is for:

• Service and sales people who want to more effective interpersonally