Customer Service Skills Next Level 2022 - Tips & Technics
Focused View
42:55
8 View
1 - Introduction.mp4
00:35
2 - What is customer service.mp4
00:47
3 - Why is customer service important.mp4
01:03
4 - What are the principles of good customer service.mp4
02:03
5 - Introduction.mp4
00:52
6 - 1 Problem solving skills.mp4
01:14
7 - 2 Patience.mp4
00:40
8 - 3 Attentiveness.mp4
00:59
9 - 4 Emotional intelligence.mp4
01:02
10 - 5 Clear communication skills.mp4
01:08
11 - 6 Writing skills.mp4
01:17
12 - 7 Creativity and resourcefulness.mp4
00:36
13 - 8 Persuasion skills.mp4
00:45
14 - 9 Ability to use positive language.mp4
01:43
15 - 10 Product knowledge.mp4
01:39
16 - 11 Acting skills.mp4
00:34
17 - 12 Time management skills.mp4
00:34
18 - 13 Ability to read customers.mp4
00:29
19 - 14 Unflappability.mp4
00:39
20 - 15 Goaloriented focus.mp4
00:48
21 - 16 Ability to handle surprises.mp4
00:32
22 - 17 Tenacity.mp4
00:35
23 - 18 Closing ability.mp4
00:37
24 - 19 Empathy.mp4
00:54
25 - 20 A methodical approach.mp4
01:32
26 - 21 Willingness to learn.mp4
00:56
27 - AVERAGE RESPONSE TIME.mp4
01:14
28 - FIRST CALL RESOLUTION FCR.mp4
01:24
29 - CUSTOMER CHURN.mp4
01:09
30 - TOP SUPPORT AGENTS.mp4
01:11
31 - NUMBER OF ISSUES.mp4
01:02
32 - CUSTOMER SATISFACTION.mp4
01:14
33 - NET PROMOTER SCORE NPS.mp4
01:29
34 - CUSTOMER EFFORT SCORE.mp4
01:14
35 - CUSTOMER RETENTION.mp4
01:14
36 - NET RETENTION.mp4
01:14
37 - SERVICE LEVEL.mp4
01:10
38 - SUPPORT COSTS VS REVENUE.mp4
01:13
39 - REVENUE CHURN RATE.mp4
01:20
40 - MRR GROWTH RATE.mp4
01:16
41 - Conclusion.mp4
00:58
More details
User Reviews
Rating
average 0
Focused display
Category
Udemy
View courses UdemyStudents take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.
- language english
- Training sessions 41
- duration 42:55
- Release Date 2024/05/19
