Customer Service: Serving Internal Customers

Focused View

Jeff Toister

51:07

133 View

01 - Introduction

01 - Serving internal customers.mp4

02:11

02 - Preparing to dive in.mp4

02:11

03 - Defining internal customer service.mp4

03:19

02 - 1. Building Positive Workplace Relationships

01 - Identifying key customer relationships.mp4

02:53

02 - Developing strong workplace relationships.mp4

03:33

03 - Serving remote coworkers.mp4

03:31

04 - Working with difficult coworkers.mp4

02:59

03 - 2. Exceeding Your Internal Customers Expectations

01 - Using active listening techniques.mp4

03:12

02 - Communicating responsively.mp4

03:58

03 - Managing expectations with clear language.mp4

03:49

04 - Going the extra mile.mp4

02:17

04 - 3. Solving Problems for Your Internal Customers

01 - Taking ownership of problems.mp4

02:56

02 - Anticipating problems.mp4

03:16

03 - Defusing angry customers with the LAURA technique.mp4

03:19

04 - Avoiding toxic coworkers.mp4

03:26

05 - Anchoring your workplace attitude.mp4

02:45

05 - Conclusion

01 - Continuing the journey to serve internal customers.mp4

01:32

Description

View Jeff's LinkedIn Newsletter

There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.

In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.

This course was created by Madecraft. We are pleased to host this training in our library.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Customer Service

Jeff Toister

Instructor's Courses

The first time I served a customer, it ended in a service failure. Vowing to learn from that experience, I became obsessed with customer service. Today, I'm an author, consultant, and trainer who helps organizations develop customer-focused cultures. As an author, I packaged everything I learn into books, newsletters, and blogs. I'm the best selling author of four customer service books including The Service Culture Handbook. More than 10,000 customer service professionals subscribe to my free Customer Service Tip of the Week email newsletter. My Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. As a consultant, I guide clients who want to develop customer-focused cultures. Services include creating customer service vision statements, employee engagement strategies, and service culture assessments. As a trainer, I help customer service professionals build new skills. I'm a dynamic keynote speaker whose presentations are highly interactive, practical, and engaging. Over 1,000,000 people have taken one of my video-based training courses on LinkedIn Learning. My Customer Service Foundations course was LinkedIn's most-watched customer service course in the world in 2021. In 2006, I became one of the first people in the world to receive the Certified Professional in Learning and Performance (CPLP) credential. I'm a past president of the Association for Talent Development’s San Diego chapter, where I'm a recipient of the WillaMae M. Heitman award for distinguished service.

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.