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Customer Service: Problem-Solving and Troubleshooting

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Noah Fleming

35:42

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  • 01 - Build your customer service skills.mp4
    01:39
  • 02 - Make customer service easy Standard operating procedures.mp4
    02:22
  • 01 - Explore a model for common sense customer service.mp4
    03:24
  • 02 - How to respond when the customer is right.mp4
    02:14
  • 03 - What to do (or say) when the customer is wrong.mp4
    02:18
  • 01 - Diagnose a customers concerns as the first step.mp4
    02:25
  • 02 - Listen and listen carefully.mp4
    02:57
  • 03 - Validate the clients concerns Three steps for success.mp4
    02:28
  • 01 - Calming down angry and upset customers.mp4
    03:11
  • 02 - Give the customer options in unique situations.mp4
    03:15
  • 03 - Communicate bad news with customers.mp4
    02:31
  • 01 - Maintain your mindset during stressful times.mp4
    02:35
  • 02 - Build your own customer service playbook.mp4
    02:48
  • 01 - Being strong at problem-solving and troubleshooting.mp4
    01:35
  • Description


    Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.

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    Noah Fleming
    Noah Fleming
    Instructor's Courses
    Noah Fleming has changed the way the world thinks about customers. In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers. Noah works with senior executives and teams across an array of diverse companies such as Michael Kors, The Washington Capitals, Broadway, Mistras Group, and many more. These clients have engaged Noah to find the best strategies, codify sales & marketing processes, and to maximize revenue from new and existing customers. He has significantly increased revenues for hundreds of clients across dozens of industries and markets, and it’s common for his clients to see a 200–500% return on their investment. Noah is also the author of the books” Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions, and Dealing with Difficult Customers: How to Turn Your Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service. Bottom line … he is the trusted source for coaching and consulting to thousands of business owners, executives, and individuals who want to dramatically grow their businesses, leveraging the hidden assets they already have in place. Let's discuss what I can do for you. Typical Client Results Include: - Increased Profits & Revenues - Improved Customer Retention - Reduced Customer Acquisition Costs - Greater Marketing ROI - Enhanced Customer Loyalty - Dramatically Increased Customer Value - Profitable Product & Business Launches - Reduced Stress for Executives Want to learn more about working with us? Shoot me an email at [email protected]
    LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
    • language english
    • Training sessions 14
    • duration 35:42
    • Release Date 2022/12/15