Customer Service: How to Deliver Support Across Languages

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Myra Golden

28:09

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01 - Introduction

01 - Delivering support across languages Whats possible.mp4

00:46

02 - 1. How to Support Cross-Cultural Customers

01 - Feel confident as you support customers across languages.mp4

02:29

02 - Getting rid of Mokitas.mp4

01:49

03 - Two minutes to your most confident self.mp4

01:43

03 - 2. Foster Connection with Every Customer

01 - Build rapport across languages.mp4

02:38

02 - Yield in conversations.mp4

01:54

03 - Bring life to dead air space.mp4

02:00

04 - 3. How to Work with Unhappy Customers

01 - Link the communication chain.mp4

02:00

02 - Three steps to gracefully handle complex interactions.mp4

02:10

03 - When and how to hand off a customer.mp4

01:51

05 - 4. Communication Essentials for International Customer Service

01 - When you dont understand.mp4

01:31

02 - When you have difficulty pronouncing names.mp4

01:26

03 - Aim to sound natural.mp4

01:42

04 - Dealing with customers who complain about your accent.mp4

02:47

06 - Conclusion

01 - Start, stop, continue exercise.mp4

01:23

Description

Build your confidence in delivering support to global customers. In this course, customer service expert Myra Golden outlines how to be successful in supporting global customers confidently and efficiently–especially if your first language is not English. Learn how to recognize the role confidence plays in supporting cross-cultural customers, and practice elevating your confidence by exploring any personal obstacles you may experience. Myra also shares proven techniques for creating rapport and connection with all of your customers. Finally, discover how to foster connection and avoid upsetting customers by empathetically addressing and acknowledging their concerns.

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Customer Service

Myra Golden

Instructor's Courses

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands. Myra is also an Author at LinkedIn Learning.

Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.