Customer Service Excellence: 6-In-1 Customer Service Bundle
Focused View
Expert Academy,Lahcen Bouya
4:22:44
129 View
1 - Course 1 Exceptional Customer Service.mp4
01:51
2 - Course 2 Handling Customer Complaints.mp4
01:23
3 - Course 3 Customer journey Mapping.mp4
01:24
4 - Course 4 Customer Experience Service.mp4
03:11
5 - Course 5 Customer Service Standards.mp4
02:40
6 - Course 6 Customer Retention Amidst Recession.mp4
03:12
7 - Introduction.mp4
03:16
8 - A Warm Welcome From Your Instructor.mp4
06:04
9 - What Is Customer Experience.mp4
07:51
10 - What Customers Want 1 Make it Easy.mp4
08:39
11 - What Customers Want 2 Set My Expectations.mp4
07:28
12 - What Customers Want 3 Keep Your Promises.mp4
06:06
13 - What Customers Want 4 Keep Me Informed.mp4
05:00
14 - What Customers Want 5 Treat Me As An Individual.mp4
05:59
15 - What Customers Want 6 Put It Right If It Goes Wrong.mp4
05:21
16 - Summary Final Thoughts.mp4
05:05
17 - Why You Should Welcome Customer Complaints.mp4
04:36
18 - How To Handle Customer Complaints.mp4
08:11
19 - How You Can Improve Your Business Based On Customer Complaints.mp4
04:52
20 - Introduction.mp4
03:14
21 - Preparing To Map The Customer Journey.mp4
02:46
22 - The Customer Journey Mapping Workshop.mp4
04:55
23 - How To Design Your Customer Journey Map.mp4
03:32
24 - How To Use the Customer Journey Map To Identify What Changes To Make.mp4
04:22
25 - Delivering Change.mp4
04:34
26 - Summary Final Thoughts.mp4
02:55
27 - Introduction.mp4
01:49
28 - Create-Customer-Delight-With-3D-Service-E-Book.pdf
28 - What Exactly Is Customer Delight Why Bother.mp4
05:10
29 - What Were Up Against.mp4
05:40
30 - Create-Outstanding-Customer-Experiences-With-3D-Service-Assessment-Tool.pdf
30 - Whats Involved How Do You Measure Up Prioritising Your Actions.mp4
01:09
31 - Stand-In-Your-Own-Queues-Toolkit.pdf
31 - Why Being Easy To Do Business With Is Key How Easy Are You.mp4
09:22
32 - The 6 Ingredients Of Customer Delight.mp4
08:54
33 - From Delighted To Devoted Its All About Consistency.mp4
02:13
34 - 2-Questions-To-Ask-Your-Customers.pdf
34 - Spotting Disappointment Maximising Customer Feedback.mp4
04:00
35 - Customer-Journey-Mapping-Tool.pdf
35 - Foster Devotion Through Consistency.mp4
07:12
36 - Create-Outstanding-Customer-Experiences-With-3D-Service-Assessment-Tool.pdf
36 - Creating Outstanding Customer Experiences With 3D Service Plan.mp4
01:14
36 - Develop-Your-3D-Service-Plan.pdf
37 - Your Next Steps.mp4
00:37
38 - Introduction.mp4
04:41
38 - L1-Setting-Customer-Service-Standards-Worksheet.pdf
39 - L2-The-Foundations-Of-Working-With-Customers-Worksheet.pdf
39 - The Foundations Of Working With Customers.mp4
13:29
40 - L3-The-Ultimate-Goal-Worksheet.pdf
40 - The Ultimate Goal.mp4
06:42
41 - L4-Why-It-Is-Important-Worksheet.pdf
41 - Why It Is Important.mp4
07:46
42 - Getting Into The Shoes Of The Customer.mp4
08:47
42 - L5-Getting-Into-The-Shoes-Of-The-Customer-Worksheet.pdf
43 - L6-Setting-The-Standard-And-Sticking-To-It-Worksheet.pdf
43 - Setting The Standard And Sticking To It.mp4
07:19
44 - Summary.mp4
01:36
45 - Introduction.mp4
06:33
45 - L1-Introduction-Worksheet.pdf
46 - L2-Sustain-Customer-Loyalty-Worksheet.pdf
46 - Sustain Customer Loyalty.mp4
09:54
47 - Combat The Issues Your Business May Be Facing.mp4
07:17
47 - L3-Combat-The-Issues-Your-Business-May-Be-Facing-Worksheet.pdf
48 - L4-Stuggles-Your-Customer-Will-Be-Having-Worksheet.pdf
48 - Understand The Struggles Your Customer Will Be Having.mp4
07:43
49 - L5-Supporting-Your-Customers-Worksheet.pdf
49 - Supporting Your Customers.mp4
05:08
50 - L6-Role-Of-Loyalty-In-An-Economic-Crisis-Worksheet.pdf
50 - The Role Of Loyalty In An Economic Crisis.mp4
05:11
51 - Conclusion.mp4
04:51
Description
Uncover The Secrets To Exceptional Customer Service & Enduring Loyalty With Our All-Inclusive Mastery Course.
What You'll Learn?
- Understand how various business areas influence your customer's experience, guiding you to make better decisions.
- Uncover the 6 pivotal elements that create a fantastic customer service experience, enabling you to deliver top-tier customer interactions.
- Learn innovative strategies to skyrocket customer satisfaction and make your business a favorite among customers.
- Discover how to cater exactly to what customers want, helping you to attract a flood of new customers.
- Become proficient at mapping customer journeys, enabling you to anticipate needs and enhance their experience.
- Unleash powerful techniques to augment sales, accelerating your business growth to new heights.
- Master the handling and resolution of customer complaints, turning potential crises into opportunities for connection.
- Gain a deep understanding of why customer experience is the key to business growth and how to consistently improve it.
- Implement ways to make your business more sustainable, both financially and environmentally.
Who is this for?
What You Need to Know?
More details
DescriptionAre you set to electrify your career or propel your business with unparalleled customer service skills? Your search ends here with our Customer Service Excellence Bundle!
This bundle has been meticulously curated to furnish you with indispensable knowledge, powerful strategies, and immersive hands-on experience, transforming you into a formidable force in the realm of customer service. Whether you're a novice eager to learn or a seasoned pro ready to level up, this bundle serves as your launchpad to extraordinary success.
This course enables you to place your customers at the epicenter of every business decision, guaranteeing consistently exceptional service that not only meets but surpasses expectations, thereby distinguishing your business.
With us, your learning journey transcends conventional boundaries. You cultivate an in-depth comprehension of your customer's journey, empowering you to deliver personalized and impactful service that leaves your customers feeling genuinely cherished.
We don't stop at just that. Master the art of transforming obstacles into opportunities. From navigating the most complex complaints to converting critics into loyal advocates, this course fortifies you to handle any situation with poise and dexterity.
Whether your aim is to leave a lasting impression on potential employers, elevate your professional prowess, or propel your business to unprecedented success, our customer service bundle is your trump card.
Seize this opportunity to invest in your growth and future. Enroll today to step into the realm of customer service excellence, where every interaction is a golden chance to shine.
Who this course is for:
- Aspiring Customer Service Representatives or Support Specialists who want to gain foundational and advanced knowledge in the field.
- Existing Customer Service Professionals who are looking to enhance their skills and stay updated with the latest trends and strategies.
- Business Owners or Entrepreneurs who directly deal with customers and want to improve the customer experience, satisfaction, and loyalty.
- Managers or Supervisors leading a customer service team, looking for effective strategies to train their teams and boost their performance.
- Sales and Marketing Professionals who want to better understand customer journeys and improve customer relations.
- Any individuals considering a career in customer service or those in roles that require constant customer interaction.
- Professionals from different industries aiming to enhance their customer handling skills and improve the overall customer experience.
Are you set to electrify your career or propel your business with unparalleled customer service skills? Your search ends here with our Customer Service Excellence Bundle!
This bundle has been meticulously curated to furnish you with indispensable knowledge, powerful strategies, and immersive hands-on experience, transforming you into a formidable force in the realm of customer service. Whether you're a novice eager to learn or a seasoned pro ready to level up, this bundle serves as your launchpad to extraordinary success.
This course enables you to place your customers at the epicenter of every business decision, guaranteeing consistently exceptional service that not only meets but surpasses expectations, thereby distinguishing your business.
With us, your learning journey transcends conventional boundaries. You cultivate an in-depth comprehension of your customer's journey, empowering you to deliver personalized and impactful service that leaves your customers feeling genuinely cherished.
We don't stop at just that. Master the art of transforming obstacles into opportunities. From navigating the most complex complaints to converting critics into loyal advocates, this course fortifies you to handle any situation with poise and dexterity.
Whether your aim is to leave a lasting impression on potential employers, elevate your professional prowess, or propel your business to unprecedented success, our customer service bundle is your trump card.
Seize this opportunity to invest in your growth and future. Enroll today to step into the realm of customer service excellence, where every interaction is a golden chance to shine.
Who this course is for:
- Aspiring Customer Service Representatives or Support Specialists who want to gain foundational and advanced knowledge in the field.
- Existing Customer Service Professionals who are looking to enhance their skills and stay updated with the latest trends and strategies.
- Business Owners or Entrepreneurs who directly deal with customers and want to improve the customer experience, satisfaction, and loyalty.
- Managers or Supervisors leading a customer service team, looking for effective strategies to train their teams and boost their performance.
- Sales and Marketing Professionals who want to better understand customer journeys and improve customer relations.
- Any individuals considering a career in customer service or those in roles that require constant customer interaction.
- Professionals from different industries aiming to enhance their customer handling skills and improve the overall customer experience.
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Expert Academy
Instructor's CoursesThe Expert Academy is a specialist creator, publisher and distributor of high-quality online courses. We bring together leading experts from around the world so you can learn from the best.Our experts will teach you skills that will have an immediate positive impact on your life. We help you learn from the very best.
Lahcen Bouya
Instructor's CoursesLahcen is an online course creator & marketer. He has been creating and selling online courses successfully since 2014. His clients range from solopreneurs to top elearning companies. His courses and those of his clients impacted the lives of millions of learners around the world. His specialties include: Course creation, Landing page optimization & Course marketing.
Udemy
View courses UdemyStudents take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.
- language english
- Training sessions 51
- duration 4:22:44
- Release Date 2023/07/29
