Customer Experience (CX) Foundations

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Jeannie Walters

46:44

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01 - Introduction

01 - Getting started in your CX journey.mp4

00:40

02 - 1. Define Customer Experience (CX) Success

01 - Clarifying customer experience (CX).mp4

02:49

02 - Leading customer experience management to make magic.mp4

03:12

03 - Defining customer experience success for your business.mp4

03:09

04 - Connecting CX to your business goals.mp4

02:08

03 - 2. Identifying Customer Needs

01 - Embracing the voice of the customer.mp4

03:20

02 - Leveraging operational data to inform your CX strategy.mp4

01:40

03 - Leveraging customer experience management to make magic.mp4

03:14

04 - Providing inclusive customer experiences.mp4

04:00

04 - 3. Collaborate for Better CX

01 - CX is not a department.mp4

03:02

02 - Communicating results.mp4

04:11

03 - Building a CX team.mp4

02:13

04 - Deciding who should own CX.mp4

01:47

05 - 4. Differentiate with CX

01 - Customer experience as a way to do business.mp4

02:16

02 - The ROI of CX Building a case.mp4

03:16

03 - Connecting employee experience to customer experience.mp4

02:33

04 - Staying ahead with CX.mp4

02:14

06 - Conclusion

01 - Continuing to build and hone your CX skills.mp4

01:00

Description

Customer experience can be a winning business strategy. This course empowers leaders (both formal and informal) who want to create exceptional experiences that drive business results with real goals, business discipline, and defined outcomes. Customer experience expert Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Join Jeannie in this course to gain a sound basis of knowledge to further your CX strategies and skills.

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Marketing Strategy

Digital Marketing

Customer Experience Management

User Experience Design

Instagram Marketing

Internet Marketing

Jeannie Walters

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Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.