Critical to Quality Tree

Focused View

Robert Chapman

1:26:12

81 View

1 - Introduction

1 - What is covered in this course.mp4

01:09

2 - What is the purpose of this course.mp4

03:32

3 - Disclaimer.mp4

01:43

2 - Fundamentals of CTQ

4 - What is CTQ.mp4

07:10

5 - What is a CTQ Tree.mp4

05:55

6 - What is customer analysis.mp4

06:20

7 - The benefits of CTQ.mp4

05:14

3 - Build your CTQ Tree

8 - High level overview.mp4

00:51

9 - The need.mp4

05:31

10 - The drivers.mp4

05:20

11 - The CTQs.mp4

08:35

4 - Demonstration

12 - The demonstration approach.mp4

01:33

13 - Demonstration 1.mp4

08:56

14 - Demonstration 2.mp4

07:20

15 - Demonstration 3.mp4

08:28

5 - Close out

16 - Review of key learnings.mp4

03:24

17 - Hints tips.mp4

04:27

18 - CTQ-Slides.pdf

18 - Thank you.mp4

00:44

Description

Understand your customer's needs quickly and deliver products and services they want to buy and stick with.

What You'll Learn?

Critical to quality tree tool
Critical to quality
How to build and deploy the tool
How to understand your customers needs
Voice of the customer
Building out your customer requirements

Who is this for?

Business professionals

Project Managers

Small Business owners

Analysts

Consultant professionals

Account Managers

Customer facing professionals

Business Development professionals

More details

Description
Understanding your customer, their needs and their requirements is crucially important - probably the most important thing you need to grasp in your business. To obtain this knowledge, you need a tool that will help you to gain the crucial insights to help you shape your products and services. This is where the CTQ (critical to quality) Tree tool comes in.
This tool enables you to work logically though a process, whether on your own, as a business or with your customer to establish their needs, what drives the successful delivery of these needs and the SLAs (service level agreements) that sit around them.Â The tool is multifaceted, giving you greater insight into what your customer wants but also enabling you to make better, more informed decisions and create lasting and achievable SLAs.
In this course, we do the following:
- Go through the fundamentals of this tool (what CTQ is, what the tool is, the benefits and customer analysis).
- We walk through the process you need to follow in order to deliver the tool.
- We break the tool down into its constituent parts and explain each, in detail.
- There are also several demonstrations, based on real life examples of CTQ Trees being deploying in a range of scenarios.
- And we will give hints and tips along the way to ensure you are covered when looking to deploy this tool.
Being able to understand your customer's needs today, tomorrow and longer term is a skill highly in demand and insight that is non-negotiable for any successful business. With the CTQÂ Tree, you get just that!
Who this course is for:
Business professionals
Project Managers
Small Business owners
Analysts
Consultant professionals
Account Managers
Customer facing professionals
Business Development professionals

User Reviews

Rating

average 0

Total votes0

Focused display

Customer Service

Robert Chapman

Instructor's Courses

Hi there, my name is Robert Chapman.I have been working as a Business Improvement professional for many years now. In doing so, I have learned a number of key lessons about Business, People and Processes.The work I have done has been to save organisations money (and I have saved organisations millions of dollars), make them and their teams more productive and efficient and future proof their operations. Specifically, I am an expert in:- Lean Six Sigma.- Root cause analysis.- Process Improvement.- Automation of processes.- Business Case creation.- Wider Business Improvement (such as cultural change, reporting and transition of work around the globe). I shall be loading course content on Udemy around the topic of Business Improvement so please do check out the courses on offer. I do love to hear from those of you that take my courses and am here to help wherever possible!

Udemy

View courses Udemy

Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.