Crisis Communication and Technology: Communicating with Colleagues

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Alan Ackmann

2:43:25

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1. Topic Introduction and Course Overview

1. General Introduction and Course Objectives.mp4

10:34

2. What Makes Something a Crisis.mp4

07:10

3. Module One Review.mp4

00:49

4. Breakdown of Remaining Modules.mp4

02:27

2. Anticipating and Preparing for a Crisis

1. Module Two Introduction.mp4

01:24

2. Anticipating Crisis Types.mp4

04:52

3. The Victim Crisis Cluster.mp4

09:10

4. The Accidental Crisis Cluster.mp4

06:15

5. The Preventable Crisis Cluster.mp4

05:25

6. Summary of Crisis Types.mp4

01:50

7. Monitoring and Neutralizing Potential Crises.mp4

04:11

8. Module Two Wrap-Up.mp4

01:03

3. Responding to a Crisis

1. Module Three Introduction.mp4

04:44

2. Crisis Response Strategies of Denial.mp4

03:33

3. Crisis Response Strategies of Diminishment.mp4

02:26

4. Crisis Response Strategies of Rebuilding.mp4

02:44

5. Crisis Response Strategies of Bolstering.mp4

03:18

6. Deciding Which Crisis Response to Use.mp4

10:52

7. Module Three Review.mp4

01:40

4. Examples of Crisis Communication

1. Module Four Introduction.mp4

01:51

2. Convincing Decision Makers.mp4

03:37

3. First Example of Crisis Communication.mp4

05:54

4. Second Example of Crisis Communication.mp4

09:09

5. Third Example of Crisis Communication.mp4

09:18

6. Module Four Wrap-up.mp4

01:09

05. Developing a Crisis Management Plan

01. Module Five Introduction.mp4

01:53

02. The Cover Page to a Crisis Management Plan.mp4

02:16

03. The Introduction to a Crisis Management Plan.mp4

02:02

04. The Crisis Plan First Action Page.mp4

01:55

05. The Crisis Plan Risk Assessment Section.mp4

02:03

06. The Crisis Plan Incident Report Section.mp4

03:09

07. The Crisis Plan Communication Strategy Worksheet.mp4

02:34

08. The Crisis Plan Business Continuity Section.mp4

02:04

09. Additional Crisis Plan Sections.mp4

01:43

10. Module Five Wrap-up.mp4

00:54

6. The Ethics of Internal Crisis Communication

1. Module Six Introduction.mp4

03:08

2. Ethical Considerations and Frameworks.mp4

06:48

3. Examples of Ethical Dilemmas.mp4

03:11

4. Module Six Wrap-up.mp4

00:58

7. Course and Crisis Conclusion

1. Module Seven Introduction.mp4

01:22

2. After the Crisis Has Passed - Cooperation, Evaluation, and Adjustment.mp4

04:10

3. Additional Resources.mp4

03:01

4. Module Seven and Course Wrap-up.mp4

04:49

Description

This course takes viewers through the process of preparing for a crisis, communicating with stakeholders during a crisis, and evaluating methods and effectiveness after a crisis has passed.

What You'll Learn?

Crisis communication is one of the most challenging communication types an organization or individual can face, bringing together emotional vulnerability, ethical challenges, and high-stakes decisions amplified by informational and persuasive goals. When managed well, this communication can neutralize and calm an evolving crisis. When managed poorly, though, crisis communication makes a situation worse. This course takes viewers through the most important parts of preparing for crisis communication, including understanding crisis types and strategies, preparing foundational documents, and how to create communication in the moment. By the end of the course, viewers will have a concrete understanding of how to manage crisis communication for their own organizations, providing invaluable insight and immediate benefit.

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Communication Skills

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Alan Ackmann

Instructor's Courses

Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children. His professional specialties include career development writing and the rhetoric of slideware and presentations. In his spare time, he enjoys jogging, reading, and singing (though not always in that order).

Pluralsight

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Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.