Companies Home Search Profile
TrainingHub TrainingHub

Creating Measures and Metrics in ITSM

Focused View

Jason Dion • 1 Million+ Enrollments Worldwide,Dion Training Solutions • ATO for ITIL & PRINCE2,Dion Training Solutions • ATO for ITIL & PRINCE2

1:41:33

15 View
  • 001 Welcome to the course.mp4
    03:50
  • 002 Download your free study guide.html
  • 002 Measures-and-Metrics-Study-Guide.pdf
  • 003 What you should know.mp4
    00:54
  • 001 Start with Why.mp4
    02:59
  • 002 Vision and Mission.mp4
    04:45
  • 003 Cascading Goals.mp4
    05:31
  • 001 Measurements and Metrics.mp4
    04:59
  • 002 What should I measure.mp4
    02:15
  • 003 Why do we measure.mp4
    03:41
  • 004 Five types of measures.mp4
    07:26
  • 005 What is measured gets done.mp4
    04:42
  • 006 Success factors and KPIs.mp4
    07:29
  • 007 Utility, Warranty, and Experience.mp4
    06:10
  • 001 Measurement Models.mp4
    00:53
  • 002 Planning and Evaluation Model.mp4
    06:11
  • 003 Balanced Scorecard.mp4
    05:00
  • 004 Organizational Improvement Cascade.mp4
    02:35
  • 005 Measuring outcomes.mp4
    07:24
  • 001 Assessments.mp4
    01:31
  • 002 Gap Analysis.mp4
    02:26
  • 003 SWOT Analysis.mp4
    01:53
  • 004 CustomerUser Satisfaction.mp4
    02:53
  • 005 Benchmarking.mp4
    04:11
  • 006 Maturity Assessments.mp4
    02:43
  • 007 Reporting.mp4
    02:37
  • 001 Conclusion (What to Do Next.mp4
    02:29
  • 002 BONUS Where to go from here.mp4
    04:06

    • Description

    Learn how to design effective measurements in your organization using ITSM to accurately measure your success!

    What You'll Learn?

    • You will understand the reasons why you should setup measurements and metrics in your organization
    • You will be able to develop custom measures and metrics based on your desired goals
    • You will learn the 5 different types of measurement models
    • You will learn the 5 different types of assessment methods

    Who is this for?

  • Anyone who wants to dive deeper into the development of measures and metrics in their organization
  • Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world

    • What You Need to Know?

  • You should have a general knowledge of IT service management
  • You should have a basic exposure to your organizational vision, mission, and goals
  • It is helpful to be ITIL 4 Foundation certified (but not required)

    • More details

    Description

    Every organization uses metrics and measurements to determine where they are, and where they want to be.

    But, do you know how to create these metrics and properly measure them to drive actions across your organization?

    In this course, you will learn why we start with the overall organizational vision when developing our metrics, how to create proper objectives, measure those objectives using indicators, and picking the right metrics to measure what matters.

    You will learn about the five types of measures used to track progress. You will also learn about various measurement models, such as the Planning and Evaluation Model, the Balanced Scorecard, the Organizational Improvement Cascade, the Value Driver Framework, and the Service Profit Chain.

    Additionally, you will also learn about the five types of assessment models: the Gap Analysis, the SWOT Analysis, the Customer/User Satisfaction Assessment, the Benchmarking Assessment, and Maturity Assessments.

    So, if you have ever wondered how to better understand what success really looks like in your organization and how it is measured, this is the course for you!


    Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.


    The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

    Who this course is for:

    • Anyone who wants to dive deeper into the development of measures and metrics in their organization
    • Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world

    User Reviews
    Rating
    0
    0
    0
    0
    0
    average 0
    Total votes0
    Focused display
    Category

    ITIL 4 Foundation

    Jason Dion • 1 Million+ Enrollments Worldwide
    Jason Dion • 1 Million+ Enrollments Worldwide
    Instructor's Courses
    Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Director of a Network Operations and Security Center, and an Information Systems Officer for large organizations around the globe. He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance. He lives in Puerto Rico with his wife and two children.
    Dion Training Solutions • ATO for ITIL & PRINCE2
    Dion Training Solutions • ATO for ITIL & PRINCE2
    Instructor's Courses
    Learn Faster and Get CertifiedDue to the design of our materials, you will learn faster and focus your studies on passing your certifications. With our tools and techniques, you will be ready to take and pass your certification exam on your first attempt!Training the Cybersecurity WorkforceWe strive to train the cybersecurity workforce of today and tomorrow. Whether you need to earn your next certification to be competitive for that position, or you just need to do your continuing education to maintain your current certifications, Dion Training is here to support you.
    Dion Training Solutions • ATO for ITIL & PRINCE2
    Dion Training Solutions • ATO for ITIL & PRINCE2
    Instructor's Courses
    Learn Faster and Get CertifiedDue to the design of our materials, you will learn faster and focus your studies on passing your certifications. With our tools and techniques, you will be ready to take and pass your certification exam on your first attempt!Training the Cybersecurity WorkforceWe strive to train the cybersecurity workforce of today and tomorrow. Whether you need to earn your next certification to be competitive for that position, or you just need to do your continuing education to maintain your current certifications, Dion Training is here to support you.
    Udemy
    Udemy
    View courses Udemy
    Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.
    • language english
    • Training sessions 26
    • duration 1:41:33
    • English subtitles has
    • Release Date 2023/09/10

    Courses related to ITIL 4 Foundation

    Subtitle
    ITIL v4 Foundation Course and Guide to IT Service Excellence
    Udemy Abdul Hafeez
    Abdul Hafeez
    ITIL v4 Foundation Course and Guide to IT Service Excellence
    2:20:39
    English subtitles
    08/16/2023
    ITIL® 4 Specialist: Create, Deliver and Support (CDS)
    Udemy Global Edulink
    Global Edulink
    ITIL® 4 Specialist: Create, Deliver and Support (CDS)
    2:27:17
    06/13/2024
    ITIL v4 Foundation Essentials for IT Service Excellence
    Udemy Abdul Hafeez
    Abdul Hafeez
    ITIL v4 Foundation Essentials for IT Service Excellence
    2:19:05
    01/01/2024