Create a Cloud Contact Center with Amazon Connect

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Eduardo Freitas

1:23:26

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01. Course Overview

01. Course Overview.mp4

02:21

02. Introduction to Amazon Connect

02. Introduction Overview .mp4

01:16

03. The Value of Amazon Connect.mp4

03:24

04. Understanding Connect Features.mp4

03:27

05. User Configuration.mp4

04:15

06. Demo-Creating a Connect Instance Part 1.mp4

05:39

07. Demo-Creating a Connect Instance Part 2.mp4

03:32

08. Demo-Essential Connect Configuration Part 1.mp4

07:56

09. Demo-Essential Connect Configuration Part 2.mp4

04:12

10. Summary.mp4

00:54

03. Building with Amazon Connect

11. Introduction Overview .mp4

01:17

12. Understanding Routing.mp4

02:53

13. Exploring Queues.mp4

02:10

14. IVRs.mp4

02:05

15. Demo-Contact Flow Elements.mp4

07:29

16. Demo-Using Contact Flows Part 1.mp4

06:02

17. Demo-Using Contact Flows Part 2.mp4

04:59

18. Demo-Using Contact Flows Part 3.mp4

03:39

19. Demo-Conversational Contact Flows Part 1.mp4

07:13

20. Demo-Conversational Contact Flows Part 2.mp4

06:29

21. Summary Final Thoughts.mp4

02:14

Description

Amazon Connect is an omnichannel cloud contact center. This course will teach you how to set up a contact center in a few steps and engage with your customers.

What You'll Learn?

For this course, no prior experience on how to work with AWS Connect is needed, although some basic knowledge and proficiency of the AWS Console might come in handy. In this course, Create a Cloud Contact Center with Amazon Connect, you’ll learn to set up a contact center and add agents who are located anywhere, in a few steps.

First, you’ll explore how to set up and create an AWS Connect instance, log in to the instance, and navigate the Connect UI.

Next, you’ll discover how to create users and agents, as well as security profiles and hierarchies.

Then, you’ll learn about setting hours of operations, working with routing profiles, and creating and using contact flows.

Finally, you’ll learn how to personalize contact flows in Amazon Connect and connect to other AWS services.

When you are finished with this course, you’ll have the essential skills and knowledge of Amazon Connect, to be able to create a cloud contact center effortlessly.

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Cloud Computing

Eduardo Freitas

Instructor's Courses

Eduardo is a technology enthusiast, software architect and customer success advocate. He's designed enterprise .NET solutions that extract, validate and automate critical business processes such as Accounts Payable and Mailroom solutions for all types of organizations. He's designed and supported production systems for global names such as Coca Cola, Enel, Pirelli, Fiat-Chrysler, Xerox and many others. He's a well-known specialist in the Enterprise Content Management market segment, specifically focusing on data capture & extraction and document process automation. He designed a supplier invoice processing system for Agfa that achieved 50% straight-through processing (50% of invoices extracted from paper, validated and exported into SAP without any human validation). He's also loves to write about cutting-edge technologies. He loves helping customers succeed. In his free time, he enjoys spending time with his family and being outdoors. He loves running and sports.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.