Connecting with Customers Across Channels: Build Loyalty and Stand Out in the AI Era

Focused View

44:15

0 View

01 - Introduction

01 - Transform your customer communication.mp4

00:58

02 - 1. Customer Experience Is Owned by Multiple Groups

01 - Building a seamless omnichannel communication journey strategy.mp4

04:01

02 - Powering Loyalty Through Personalized Communications.mp4

05:15

03 - 2. The Mindset of Successful Organizations

01 - Debunking myths for effective omnichannel communications.mp4

04:48

02 - The impact of unified communication on customer retention.mp4

03:32

04 - 3. Tactics for Successful Omnichannel Communications with Customers

01 - Identifying and closing communication gaps company-wide.mp4

05:26

02 - Enable customer feedback to inform your decisions.mp4

03:40

03 - Addressing customer pain points through transparency.mp4

04:38

05 - 4. Foster Adoption to Make Your Tactical Changes Systemic

01 - Constructing an omnichannel governance framework.mp4

02:42

02 - Defining governance structures and processes.mp4

01:55

03 - Engaging cross-functional teams in communication excellence.mp4

03:25

06 - Conclusion

01 - AI in customer communications The future is here.mp4

02:45

02 - Build lasting connections with personalized experiences.mp4

01:10

Description

Unlock the secrets to creating seamless customer experiences that inspire loyalty. Join instructor Stacy Sherman as she guides you through the art of building and implementing powerful omnichannel communication strategies. Discover how personalized communication can break down barriers and foster enduring customer relationships. Learn how to refine interactions across all channels by crafting customer journey maps and employing customer feedback through interviews and surveys. Work to eliminate long wait times, limited support schedules, ineffective automation, and policy inconsistencies across channels by enhancing customer care. Plus, discover how to design transparent order and delivery systems that help to eliminate customer uncertainties and establish a solid omnichannel governance framework. By the end of this course, you will have an action plan to engage audiences with personalized experiences and maintain high-quality communication standards across all platforms.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Communication Skills

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.