CONNECT - Customer Service Excellence

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Crossworks Training and Consulting Corp.

2:36:09

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1 - Introduction

1 - Introduction.mp4

05:09

2 - Communication and the Communication Model.mp4

07:28

3 - Communication Barriers Enablers Tools and Impact.mp4

08:25

4 - Oral and Written Comparison.mp4

05:24

2 - Customer Service

5 - What is Customer Service.mp4

07:36

6 - The Customer Journey Map.mp4

13:55

7 - 10 Steps in mapping a Customer Journey.mp4

13:48

8 - Who is the Customer.mp4

06:47

9 - Types of Customers.mp4

11:54

10 - Transaction Flow.mp4

13:18

11 - The Competency Framework.mp4

10:22

12 - Etiquette.mp4

14:26

13 - Customer Challenges.mp4

08:00

14 - Customer Challenges Handling Irate Customers.mp4

07:48

15 - Finte tune your performance in Customer Service.mp4

10:54

16 - Be the Best Avoid the stress.mp4

09:22

17 - Course Recap.mp4

01:33

Description

Learn to connect with your customers through excellent customer service. Acquire the skills needed to be awesome today!

What You'll Learn?

What effective communication is
Why being proactive is the best approach to customer service
How to create a Customer Journey Map
What active listening and responding effectively entails
The four types of customers
How the Competency Framework applies in Customer Service
How to handle challenging customers
Level up strategies in Customer Service

Who is this for?

Customer Service Professionals

Business Owners who want to improve their customer service

Professionals who interact with clients and customers frequently

More details

Description
Your organization's success is highly dependent on how successful you are in providing good customer service. The "Connecting with the Customer through Excellence in Customer Service" also known as the CONNECTÂ Program is one such program designed to do such that. Here you will learn:
What Effective Communication Is
Why being proactive is the best approach to customer service
How to create a Customer Journey Map
How to listen actively and respond effectively
Best Practices in Phone and Email etiquette
The differences between being Assertive and Argumentative
How to handle challenging customers
Level up strategies in Customer Service
Who this course is for:
Customer Service Professionals
Business Owners who want to improve their customer service
Professionals who interact with clients and customers frequently

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Customer Service

Crossworks Training and Consulting Corp.

Instructor's Courses

Crossworks is a management and leadership training & consulting company based in the Philippines. We provide corporate training, courseware design and development, as well as various consulting services in the field of management, leadership, organizational development, and competency enhancement.As an organization, our mission is to develop the leaders of tomorrow, today through the use of alternative learning strategies that we believe are more effective for tomorrow's leaders. We envision tomorrow's leaders to be equipped to handle future challenges that are emerging today.

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