Conflict Resolution For Beginners

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Lynne Hurdle and Madecraft

1:34:14

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01 Introduction

001 Resolving conflicts.mp4

01:52

02 Why Conflict Resolution Is Important

001 Defining conflict.mp4

04:30

002 Common reactions to conflict.mp4

03:59

003 The effect of leadership on conflict.mp4

03:58

004 Four steps for resolving conflict.mp4

03:39

03 Powerful Listening

001 Listening for content.mp4

03:53

002 Listening for values.mp4

03:16

003 Listening for feelings.mp4

03:46

004 Check for understanding.mp4

03:36

04 Responding

001 Body language.mp4

04:39

002 Responding vs. reacting.mp4

04:18

003 Assertive vs. aggressive.mp4

04:03

004 Compassionate vs. indifferent.mp4

03:19

05 Creating Conversation

001 Engage rather than avoid.mp4

03:36

002 Keep them talking.mp4

03:38

003 Getting to the heart of it.mp4

02:43

004 Summarizing using paraphrasing.mp4

03:38

06 Moving to Resolution

001 Brainstorming solutions.mp4

03:07

002 Testing solutions.mp4

04:11

003 Getting to agreement.mp4

03:55

004 Closing out the conversation.mp4

03:06

07 Dealing with Conflict in Action

001 Conflict during crisis.mp4

03:52

002 Chronic conflict.mp4

03:48

003 Passive aggressive conflict.mp4

04:02

004 Expected conflict.mp4

04:01

08 Conclusion

001 Your path forward to resolve conflict.mp4

01:49

Description

How often have you heard someone say that they hate conflict? Or, how often have you avoided conflict yourself? While it may seem good enough to just smooth out or gloss over conflicts, in the workplace, avoiding conflict can easily escalate into bigger and bigger problems. In this course, conflict resolution strategist Lynne Maureen Hurdle gets you started on solving conflict avoidance problems. She shows why facing disputes head-on is so important and helps you understand why you may have negative associations with conflict. Lynne also gives some concrete strategies to become a better listener and communicator, and how to accomplish that essential task of reaching a resolution. After this course, you’ll be prepared to keep conflict from derailing your projects or disrupting your team dynamics in the future.

This course was created by Madecraft. We are pleased to host this training in our library.

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Conflict Management

Lynne Hurdle and Madecraft

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Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.