Conflict management: Prevention and resolution.

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TJ Guttormsen

3:57:42

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1. Let's get started!

1. A few words about me..mp4

02:13

2. Important information about the course..mp4

03:17

3. The Growth Zone - and how it will make you comfortable with anything..mp4

03:56

4. An example of how to use your Growth Zone..mp4

05:26

2. Understanding conflicts and conflict communication

1. Healthy versus unhealthy conflicts..mp4

02:32

2. Why we should address conflicts quickly..mp4

02:38

3. Making sure we're ready to resolve the conflict..mp4

01:25

4. Introduction to different communication styles..mp4

01:40

5. Process versus result-oriented thinking..mp4

03:37

6. The 4 communication styles - and how to deal with each..mp4

04:46

3. Overcoming fear and creating healthy conflict mindsets

1. A quick word..mp4

00:33

2. The fear of saying something wrong..mp4

02:19

3. The fear of losing people..mp4

03:29

4. Are conflicts a sign of a bad relationship.mp4

01:15

5. The fear of being disliked..mp4

03:46

6. Not wanting to make others feel bad..mp4

02:00

7. Not wanting to feel bad about ourselves..mp4

03:26

8. The fear of being wrong..mp4

02:45

9. How to overcome worst-case scenario thinking..mp4

04:48

10. How eliminating the win-lose mentality will make conflict management easier..mp4

01:43

11. Fear of ruining the moment..mp4

02:12

12. Letting go of the people who aren't right for you..mp4

01:48

4. Conflict prevention Habits, techniques, and strategies to reduce conflict

1. About these techniques..mp4

00:47

2. Signs that will tell you if someone is experiencing a conflict with you..mp4

05:04

3. Non-confrontational ways to ask about potential conflicts..mp4

06:19

4. Picking our battles - letting go of the little things..mp4

01:55

5. The Check-In technique, and how it helps build better relationships..mp4

02:02

6. Understanding boundaries and needs - and how they prevent conflict..mp4

03:55

7. How to have boundary-setting conversations..mp4

04:56

8. Addressing other people's bad behaviors non-confrontationally..mp4

04:10

9. The Hypotheticals game, and how it reduces conflict and improves relationships..mp4

03:40

10. Introduction to expectation management..mp4

01:24

11. Managing your expectations of others..mp4

02:26

12. Managing other people's expectations of you..mp4

05:36

13. Making agreements that will prevent and resolve conflicts..mp4

07:43

14. Creating a code-of-conduct for larger groups..mp4

02:46

15. How to deal with difficult people..mp4

02:44

5. Conflict resolution tools and techniques

1. A few words about these techniques..mp4

00:42

2. Remaining calm..mp4

03:14

3. Some helpful assertiveness techniques..mp4

03:53

4. Emotional versus logical state - and which to use when resolving a conflict..mp4

05:48

5. How and why we should correctly clarify the source of the conflict..mp4

02:22

6. Uncovering underlying causes for conflict..mp4

03:40

7. Three core rules to follow..mp4

05:31

8. How to listen during a conflict..mp4

04:02

9. How to handle being interrupted..mp4

04:06

10. Making it us versus the problem - rather than me versus you..mp4

03:23

11. How to build trust that will help solve the conflict..mp4

04:08

12. Using I-statements to share our experiences..mp4

02:16

13. The importance of repeating back information..mp4

02:01

14. How absolutes ruin our conflict resolution..mp4

01:35

15. Resolving conflicts based on misunderstandings..mp4

02:48

16. What to do when we disagree on what the conflict or problem is..mp4

03:31

17. How and why we should be future focused..mp4

02:04

18. The two unique elements of workplace conflicts..mp4

04:27

6. The conflict resolution conversation - step-by-step

1. A few quick words about this step-by-step process..mp4

02:03

2. Step 1 How to map out your own experience..mp4

01:31

3. Step 2 How to self-monitor to be fully prepared..mp4

02:37

4. Step 3 Put yourself in the other person's shoes..mp4

03:57

5. Step 4 How to manage your own expectations..mp4

01:48

6. Step 5 How and when to schedule the conflict resolution conversation..mp4

02:23

7. Step 6 Setting correct ground rules together..mp4

02:34

8. Step 7 Clarify the topic..mp4

02:12

9. Step 8.1 How to share your individual experiences with each other..mp4

05:08

10. Step 8.2 When and how to ask clarifying questions..mp4

01:28

11. Step 8.3 Repeat back what you've heard each other say..mp4

01:19

12. Step 8.4 Rinse and repeat if necessary..mp4

02:32

13. Step 9.1 Deciding on how to solve the problem or avoid it in the future..mp4

04:05

14. Step 9.2 How to find your best compromise - if necessary..mp4

02:40

15. Step 10 Why and how to write down your agreement..mp4

03:01

16. Let's sum up the steps..mp4

03:57

17. When it becomes necessary to take a break..mp4

01:58

18. How a third party can help when conflicts reach a stale mate..mp4

02:37

19. Dealing with conflicts that repeat themselves over and over..mp4

04:01

20. What to do when we can't find a solution to the conflict..mp4

02:37

21. Rebuilding the relationship after a conflict..mp4

02:33

7. Bonus!

1. Bonus lecture!.mp4

04:09

Description

A step-by-step guide for reducing and resolving conflicts in both your personal and professional life.

What You'll Learn?

How to become more comfortable with conflict.
How to reduce the amount of conflicts you experience.
How to resolve conflicts that can't be avoided.
Communication skills that will help with both conflict and everyday conversations.
The step-by-step conflict resolution structure that professionals use.
Setting and maintaining boundaries.
Managing your own and others' expectations.
How to deal with difficult people.
How to communicate non-confrontationally during a conflict.
And lots more..

Who is this for?

Beginners

More details

Description
Would you like to know how to reduce the amount of conflict you experience?
Would you like to know exactly what to do to solve conflicts when they do happen?
Would you like to be more comfortable dealing with conflict and confrontation in a productive way?
This course, filmed in a high-quality studio - and taught by top-rated Udemy instructor TJ Guttormsen who has worked with conflict management since 2004 â€“ will help you with all this and more!

"Fantastic course easily explained and made simple in a highly structured and easy-to-follow format. It opened my eyes to an objective and sensible approach to conflict resolution. Fully recommend this course."
- Paul M Dubal, Udemy student, 5 stars.
"I love the approached used to help us learn how to deal with conflict and the steps to take to work toward a win-win solution. Everyone needs to take this course - for both personal and professional situations!"
- Sara J. Kegley, Udemy student, 5 stars.

Conflict management helps us both at home and at work.
When we know how to properly prevent and solve conflicts, we won't just improve our relationships, productivity, and overall well-being. We will also be able to handle a wide range of challenging situations and conversations both in our private and professional lives.
TJ Guttormsen worked as a conflict mediator from 2004 till 2009, after which he started working as a communications coach.
In the years since, heâ€™s taught conflict management skills to people across the world to help them improve both their professional and personal relationships.
The content in this course has, until now, only been available on his live seminars and personal coaching â€“ which people have paid in the thousands of dollars for.
And it is designed to make anyone able to deal with conflicts in a simple and constructive way.

"Amazing course with a lot [of} valuable content! Very practical, leading you step by step on conflict resolution and with a lot of examples as well for clarification. Videos were short enough to keep you super focused! And the additional resources are super handy to use them when needed!"
- Marina Andrikopoulou, Udemy student, 5 stars.
"This is an excellent course that helped me understand how to resolve conflicts constructively, strengthening relationships."
- Hanna Zbroszczyk, Udemy student, 5 stars.

The step-by-step conflict management method.
Itâ€™s important to note that this is not a course about how to â€œwin the conflictâ€.
The method youâ€™ll learn in this course focuses on solving the current conflict and making sure it doesnâ€™t happen again.
It aims to turn any conflict you experience into a healthy and constructive one, that will help improve your relationship in the future â€“ regardless of who did what in the past.
Using the step-by-step method youâ€™ll learn in this course, you should be able to solve any conflict where both sides want to put the issue behind them. And youâ€™ll also learn lots of communication techniques that will be helpful in all kinds of conversations â€“ not just those about conflicts.
To help you master all of this, the course covers a variety of important topics. Like:
Understanding the fundamentals of conflict.
How to overcome any fear or discomfort we might feel related to conflicts.
What to do to minimize the number of conflicts we have in our lives.
Communication techniques that will improve even conflict-free relationships.
And a step-by-step structure for both the necessary preparations to successfully solve a conflict, and the conflict resolution conversation itself.
So as you can see, this course aims to be the complete package.
From making sure youâ€™re comfortable with conflict before it happens, to eliminating issues before they become conflicts, to walking you through exactly how to solve conflicts step-by-step when they do happen.
If you're looking for something that will make dealing with conflicts an easy and straight-forward process, this is it.
Sign up now, and become a master of conflict management in no time.

"The early stages of this course go through some fundamentals, then it turns into a super powered practical guidance on conflict management. Iâ€™ve purchased a couple of course on this subject but TJâ€™s course is the best constructed, highest delivery and most practical course currently available on conflict management. A must follow if you are dealing with this issue on a regular basis."
- Aurelie Harrison, Udemy student, 5 stars.
"Very thorough, in the beginning you realize that you still have a lot to learn. A great step by step, presentation well done."
- Hischane Van Blommestein, Udemy student, 5 stars.
Who this course is for:
Beginners

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Conflict Management

TJ Guttormsen

Instructor's Courses

TJ Guttormsen has worked with multi-million dollar international businesses, CEOs, award-winning musicians, Olympic athletes and people like you and me for over a decade - helping them improve their communication, social confidence, and performance. He holds three university degrees in psychology and education and is a multiple-time published author - and here on Udemy, he shares some of his best work to date.

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