Complete Cisco Customer Success Manager (820-605) Course
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2:54:22
8 View
1 - Introduction.mp4
04:47
2 - Impact of Market Transition.mp4
07:29
3 - Transition to Subscription Models.mp4
06:16
4 - Customer Lifecycle Journey.mp4
06:26
5 - What Customer Success Is and Isnt.mp4
05:15
6 - Value of Customer Success.mp4
04:32
7 - Impact to Business Practice.mp4
08:07
8 - Metrics Customer Success Measurements of Success.mp4
06:28
9 - Preparing to Engage.mp4
10:17
10 - Relationship between Business Outcomes and Technology.mp4
08:57
11 - Health Index.mp4
08:31
12 - Case Study.mp4
03:27
13 - Role Play.mp4
16:02
14 - Case Study Exercise 1.mp4
07:30
15 - Success Plan.mp4
08:26
16 - Key Performance Indicators.mp4
08:40
17 - RACI.mp4
06:48
18 - Addressing Barriers.mp4
04:22
19 - Addressing Barriers Part Two.mp4
09:33
20 - Customer Communication.mp4
09:55
21 - Deployment Planning.mp4
06:22
22 - Quarterly Success Reviews.mp4
06:50
23 - Expand and Renewals.mp4
06:06
24 - Course Review.mp4
03:16
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- language english
- Training sessions 24
- duration 2:54:22
- Release Date 2023/12/04
