Communicating with Empathy

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Sharon Steed

37:34

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01 - Introduction

01 - Empathy as a path to productive conversations.mp4

01:24

02 - Sharon's path to empathy.mp4

01:57

02 - Understanding Empathy

01 - What is empathy.mp4

03:21

02 - Empathy at work.mp4

03:26

03 - The importance of professional empathy.mp4

03:01

03 - Communicating with Empathy at Work

01 - Laying the foundation for positive communication.mp4

02:53

02 - Assess your coworker's communication needs.mp4

04:50

03 - Evaluate your personal communication style.mp4

03:10

04 - Approaching difficult conversations as a listener.mp4

02:39

05 - Approaching difficult conversations as a speaker.mp4

04:14

06 - Empathy in groups.mp4

05:28

04 - Conclusion

01 - Build successful and collaborative relationships today.mp4

01:11

Description

When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.

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Communication Skills

Sharon Steed

Instructor's Courses

I am the principal of Communilogue, an empathy consulting firm. I'm an international keynote speaker and a subject matter expert on communicating with empathy. A lifelong stutterer, I use my speech impediment to teach what empathy is, why empathy fails and everyday empathy actions that improve team collaboration. I've spoken at companies on improving team communication and collaboration; at conferences on vulnerability as an asset; and has given a TEDx talk on empowering insecurities. My corporate empathy practice teaches organizations how to build cultures of empathy from the ground up. I facilitate conversations around how individuals can be better empaths in the office and in life in general. I teach audiences how to attain the empathy mindset needed to connect. I've inspired over 400,000 people around the world with my keynotes, seminars and workshops. My course Communicating with Empathy is available on both LinkedIn Learning and Lynda.com. And my ebook "Empathy at Work" is available in the O'Reilly Media, Inc. library.

Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.