Communicating with Civility and Respect at Work

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Catherine Mattice

36:28

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01 - Introduction

01 - The rise of incivility and importance of civility.mp4

00:48

02 - 1. Civil Communication Reflects Your Personal Brand and Impacts Your Career

01 - Define civil and effective communication.mp4

03:14

02 - Define your core values and brand.mp4

02:56

03 - Civility and respect starts with you.mp4

02:39

04 - Set the tone for productive workplace relationships.mp4

02:30

03 - 2. Practical Tools for Respectful and Civil Communication

01 - Balance your personal values, desired outcomes, and civility.mp4

02:24

02 - Get curious to build empathy.mp4

02:49

03 - Choose language that builds bridges.mp4

02:00

04 - Choose nonverbal communication that builds bridges.mp4

03:22

04 - 3. Navigating Tense Situations with Civility

01 - Handling incivility, disagreements, and conflict.mp4

02:53

02 - Learn strategies to diffuse tension and strong emotions.mp4

02:50

03 - Collaborating with difficult or high-conflict individuals.mp4

03:55

04 - Foster civility in a remote and hybrid environment.mp4

02:47

05 - 4. Bringing Civility Back to the Workplace

01 - Whats else can I do to bring civility back.mp4

01:21

Description

In this course, workplace civility expert Catherine Mattice takes you through practical strategies to navigate workplace communication with civility and respect. Catherine guides you through self-reflection to recognize how your communication decisions affect your personal brand, and how you communicate your core values with others. She then teaches important building blocks of civil communication— curiosity, language, and non-verbal signals. Learn skills to foster civil communication even in tense situations and ways to navigate working with high-conflict individuals.

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Communication Skills

Catherine Mattice

Instructor's Courses

I am the founder and CEO of Civility Partners, an HR consulting firm focused specifically on helping organizations create respectful and positive workplace cultures. My team and I love to partner with organizations who see issues in their culture - toxic behavior, disengagement, absenteeism, etc. We are dedicated to creating work environments where employees thrive, and are experts at turning around toxic cultures. Our clients range from Fortune 500's to government, to nonprofit, to small business in a wide range of industries. I am an HR disrupter and have had the pleasure of being cited in USA Today, Entrepreneur, Bloomberg, CNN, NPR, and many other national news outlets as an expert. I'm also an award-winning speaker, blogger, and book author, and I proudly share that leadership guru, Ken Blanchard, called my first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.”

Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.