Communicating through Disagreement

Focused View

41:19

138 View

1. Introduction

001. Having difficult conversations.mp4

01:29

2. Finding a Path through Disagreement

002. Preparing yourself to engage in the conversation.mp4

02:32

003. Starting the conversation.mp4

02:11

004. Using active listening skills.mp4

03:09

005. Strategic listening for gaining understanding.mp4

03:42

006. Using questions to get clarity and more information.mp4

02:51

007. Setting the stage for agreement.mp4

03:13

008. Managing emotions effectively.mp4

02:25

009. Productive venting.mp4

02:32

010. The power of silence.mp4

02:21

011. What do they need.mp4

03:06

012. Learning from hostage negotiators.mp4

02:32

013. Excelling with hostage negotiation tips.mp4

01:46

3. Conclusion

014. Using conflict resolution techniques.mp4

03:09

015. Sharpening your conflict resolution techniques.mp4

02:31

016. Recommendations for self-teaching.mp4

01:50

Description

Think about a time when you disagreed or fought with another person. What was the outcome? How did it make you feel? More likely than not, you've found yourself in disagreements that didn't get resolved or that left you with a bad feeling. In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you're able to effectively communicate through disagreements and achieve your intended outcomes. Lynne covers how to prepare yourself to participate in this conversation, effectively listen, manage your emotions, and achieve mutual understanding and agreement. She also shares how to avoid common pitfalls when it comes to things like venting or talking over one another. Lynne also gives examples of individuals who really excel at communication through disagreement, and how they do it. Finally, Lynne empowers you with tips to manage disagreements and conflict more effectively, and gives resources to help you continue your learning over time.

This course was created by Madecraft. We are pleased to host this training in our library.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Communication Skills

Business Communication

Nonverbal Communication

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.