Cisco Customer Success Management for beginners
Business Agility Academy
1:58:20
Description
Foundational training curriculum for aspiring Cisco Customer Success Manager
What You'll Learn?
- Understand the role as part of a high performing Customer Success practice
- Understand customer lifecycle stages
- Understand and build success plan
- Understand financial terminology, health index and adoption of Cisco architectures
Who is this for?
What You Need to Know?
More details
DescriptionThe Cisco Customer Success Manager course is a foundational training curriculum that allows an aspiring Customer Success Manager to understand the role as part of a high performing Customer Success practice. It teaches the customer lifecycle stages, success plan, financial terminology, health index and adoption of Cisco architectures.
Customer Experience Overview
In this video, you will learn what customer experience is, why it’s important, and how Cisco is transforming its business model to align with the customer lifecycle.
Customer Lifecycle Overview
This module will show you how Cisco Partners help customers realize the value of their technology solutions, accelerating customer success, and driving partner profitable growth.
Lifecycle Stages Explained
In this video we’ll go through each stage of the customer’s lifecycle journey.
Success Plan Overview
In this module, we review the Success Plan and how it benefits the customer, our partners, and Cisco, including Success Plan components, basic functions, and role responsibilities.
Health Index Dashboard Overview
In this video you will become familiar with the Health Index, and how this information is used by the Cisco account team to bring tangible benefits to their Customer base.
Cisco Customer Experience - What is Adoption?
In this module, we’ll review what adoption is and why it plays an important role in the customer lifecycle. We’ll see who is responsible for driving adoption in the Customer Experience team, and we’ll see how you can help your customers achieve greater value.
Customer Mapping in the Lifecycle
In this module, we will review: (1) Why mapping the customer within the lifecycle matters to you and how it benefits your customer. (2) How to identify data streams that support customer mapping. (3) What types of questions you can ask to drive value conversation
Cisco Customer Experience - CX in Action - Success Plan
This video describes creating the customer success plan with customer data and insights from conversations.
Lifecycle Financial Taxonomy
This course presents key financial terms, explains why they are important, how they are calculated, and for whom they are useful.
Business Architectural Value Overview
In this module, we’ll illustrate the business value of Cisco architecture to the customer and explain how new market trends shape value proposition.
Licensing and Enterprise Agreements
In this module we’ll review Cisco’s software business and how it fits into recurring revenue. We will review the three types of licensing and five ways Cisco makes software available to our customers.
Smart Accounts and Smart Licensing
At the conclusion of this module, you should have an understanding of three key areas: (1) The Smart Account (2) Licenses (3) And the central website used for Smart Accounts, called Cisco Software Central.
Cisco Success Portfolio Overview
The Cisco Success Portfolio brings together the right expertise, best practices, and insights, from Cisco and partners, based on experience of leading large-scale technology implementations and innovations.
Cisco Customer Experience - ATX Overview
In this module we'll review what Accelerators are, how they're structured, and where they fit in our Cisco Customer Experience portfolio. We'll also explain how partners and customers can benefit from using them.
Cisco Customer Experience - Accelerators Overview
In this module we'll review what Accelerators are, how they're structured, and where they fit in our new Cisco Customer Experience portfolio. We'll also explain how partners and customers can benefit from using them.
Who this course is for:
- Beginners who want to learn about subscription economy and Customer Success Management
The Cisco Customer Success Manager course is a foundational training curriculum that allows an aspiring Customer Success Manager to understand the role as part of a high performing Customer Success practice. It teaches the customer lifecycle stages, success plan, financial terminology, health index and adoption of Cisco architectures.
Customer Experience Overview
In this video, you will learn what customer experience is, why it’s important, and how Cisco is transforming its business model to align with the customer lifecycle.
Customer Lifecycle Overview
This module will show you how Cisco Partners help customers realize the value of their technology solutions, accelerating customer success, and driving partner profitable growth.
Lifecycle Stages Explained
In this video we’ll go through each stage of the customer’s lifecycle journey.
Success Plan Overview
In this module, we review the Success Plan and how it benefits the customer, our partners, and Cisco, including Success Plan components, basic functions, and role responsibilities.
Health Index Dashboard Overview
In this video you will become familiar with the Health Index, and how this information is used by the Cisco account team to bring tangible benefits to their Customer base.
Cisco Customer Experience - What is Adoption?
In this module, we’ll review what adoption is and why it plays an important role in the customer lifecycle. We’ll see who is responsible for driving adoption in the Customer Experience team, and we’ll see how you can help your customers achieve greater value.
Customer Mapping in the Lifecycle
In this module, we will review: (1) Why mapping the customer within the lifecycle matters to you and how it benefits your customer. (2) How to identify data streams that support customer mapping. (3) What types of questions you can ask to drive value conversation
Cisco Customer Experience - CX in Action - Success Plan
This video describes creating the customer success plan with customer data and insights from conversations.
Lifecycle Financial Taxonomy
This course presents key financial terms, explains why they are important, how they are calculated, and for whom they are useful.
Business Architectural Value Overview
In this module, we’ll illustrate the business value of Cisco architecture to the customer and explain how new market trends shape value proposition.
Licensing and Enterprise Agreements
In this module we’ll review Cisco’s software business and how it fits into recurring revenue. We will review the three types of licensing and five ways Cisco makes software available to our customers.
Smart Accounts and Smart Licensing
At the conclusion of this module, you should have an understanding of three key areas: (1) The Smart Account (2) Licenses (3) And the central website used for Smart Accounts, called Cisco Software Central.
Cisco Success Portfolio Overview
The Cisco Success Portfolio brings together the right expertise, best practices, and insights, from Cisco and partners, based on experience of leading large-scale technology implementations and innovations.
Cisco Customer Experience - ATX Overview
In this module we'll review what Accelerators are, how they're structured, and where they fit in our Cisco Customer Experience portfolio. We'll also explain how partners and customers can benefit from using them.
Cisco Customer Experience - Accelerators Overview
In this module we'll review what Accelerators are, how they're structured, and where they fit in our new Cisco Customer Experience portfolio. We'll also explain how partners and customers can benefit from using them.
Who this course is for:
- Beginners who want to learn about subscription economy and Customer Success Management
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Business Agility Academy
Instructor's Courses
Udemy
View courses Udemy- language english
- Training sessions 16
- duration 1:58:20
- Release Date 2023/09/10
