Cisco Certified Support Technician (CCST) IT Support

Focused View

Marious Kuriata

4:18:41

0 View

1 - Introduction

1 -Welcome!.mp4

04:25

2 -Jira Service Desk - Learn by doing.mp4

04:14

3 -Our first ticket.mp4

05:34

4 -Our next ticket - check a Windows 11 device.mp4

07:27

5 -Describing the problem-solving process.mp4

05:00

2 - Hardware

1 -Overview of hardware (BIOS).mp4

06:03

2 -Ports and connectors.mp4

06:07

3 -Lets go shopping. Yes. This is not a joke!.mp4

08:05

4 -Running Benchmarks - a ticket from a Director.mp4

09:56

5 -Assist end users in using tools to locate information about their device.mp4

07:09

6 -What do we do now.mp4

03:44

3 - Connectivity and Resource Access Issues

1 -The cloud and virtualization.mp4

09:51

2 -Sharing files - part 1.mp4

09:48

3 -Sharing files - part 2.mp4

07:25

4 -Microsoft AD, Servers, and GPO.mp4

05:20

5 -More about Active Directory.mp4

03:41

6 -Troubleshoot commonly encountered connectivity issues with peripherals.mp4

12:38

7 -More troubleshooting examples.mp4

13:01

8 -Authentication and Multifactor Authentication (MFA).mp4

08:26

4 - Networking

1 -Network types.mp4

03:17

2 -Network devices (switchers, routers, firewalls, access points...).mp4

09:54

3 -Network services (DNS and DHCP).mp4

07:45

4 -Lets take a short break... a lab - WiFi 7 - a Zyxel Access Point.mp4

03:45

5 -IPv4.mp4

06:00

6 -IPv6.mp4

07:50

7 -Using commands to verify connectivity.mp4

08:17

8 -Other tools.mp4

03:32

5 - Mobile devices and applications

1 -MDM.mp4

03:54

2 -Assist users in resolving common app issues.mp4

05:38

3 -Configuring and troubleshooting mobile devices (Android, iOS).mp4

06:29

6 - Common Threats and Security Concepts

1 -Malware.mp4

12:26

2 -Passwords and password managers.mp4

13:45

3 -Firewalls.mp4

04:27

4 -VPNs and remote tools.mp4

01:50

5 -Lab - remote tools - MacBook Pro.mp4

04:38

6 -How to use AI.mp4

05:03

7 -ccst-notes.pdf

7 - Notes - an ebook.html

7 - Extra Lectures

1 -GPO - lab.mp4

12:17

Description

Exam Prep Course: hardware, operating systems, networking essentials, mobile devices, security concepts

What You'll Learn?

Use Service Desk tools for IT support tickets
Identify and troubleshoot key hardware and networking components
Assist users with hardware, connectivity, and mobile issues
Recognize and address common IT security threats

Who is this for?

Aspiring IT support technicians preparing for the CCST exam

Entry-level IT professionals seeking foundational support skills

Anyone wanting practical knowledge in troubleshooting and IT support

What You Need to Know?

Good computer and internet navigation skills

Interest in IT support and troubleshooting

More details

Description
Unlock your potential with my Cisco Certified Support Technician (CCST) IT Support Exam Prep Course! This hands-on course prepares you for the CCST IT Support certification, designed to build the foundational knowledge and skills every entry-level IT support technician needs. Covering essential topics like troubleshooting, hardware management, security, and end-user support, this course focuses on practical, real-world scenarios to make sure you're fully prepared for success. There is also an e-book for you to download covering core exam objectives and definitions.
What You'll Learn:
Real-World IT Support Scenarios: Dive into real-life examples through our Jira Service Desk module, where you'll learn by doingâ€”opening tickets, diagnosing issues, and resolving real problems from end-users.
Core Hardware Concepts: Get comfortable with essential hardware basics, from BIOS settings to ports and connectors, and experience a unique hands-on approach by exploring realistic purchase decisions and benchmark testing.
Networking Essentials: Master the foundations of networking with in-depth sessions on network devices, IP protocols, and connectivity testing tools. Our labs, including a WiFi 7 lab with a Zyxel Access Point, offer practical experience in network diagnostics.
Supporting Mobile Devices: Learn how to assist users with mobile device management and application troubleshooting, an essential skill in todayâ€™s workplace.
Security Awareness: Understand common security threats like malware, password protection, firewalls, and VPNs. The security section includes a remote tools lab to give you experience with devices across different platforms.
This course goes beyond theoretical knowledge, prioritizing hands-on experience to prepare you thoroughly for the CCST IT Support exam. Whether itâ€™s troubleshooting tickets, running diagnostics, or assisting end-users, youâ€™ll gain the skills and confidence needed to excel in your IT support role and earn your certification.
Who this course is for:
Aspiring IT support technicians preparing for the CCST exam
Entry-level IT professionals seeking foundational support skills
Anyone wanting practical knowledge in troubleshooting and IT support

User Reviews

Rating

average 0

Total votes0

Focused display

Cisco CCNA

Marious Kuriata

Instructor's Courses

Hi, my name is Marious. I have been working in IT for 20 years (web design, networking, security, tutoring, management). My courses/certifications: MCSE, MCSA, MCTS, MCP, Cisco CCNA, CCNP, CCNA Security, CCSP, Zyxel Security Professional, Postgraduate studies in networking & security. A Master's Degree in Human Resources. 20 years of experience in IT. This has included designing, troubleshooting and installing networks, Cisco routers, switches, access points and firewalls (ASA Firewalls, Aironet, VLANs, routing protocols RIP, OSPF, EIGRP, BGP, spanning tree, VPNs, Cyberoam, IPS/IDS, Riverbed), Previous experience includes Microsoft systems, IT Manager, Technical Trainer (Cisco, Comptia, Microsoft) and Private Tutor. CCNA Cisco Certified Network Associate (2009) CCNP Cisco Certified Network Professional (2010) CCNA_SEC Cisco Certified Network Associate Security (2012) CCNA_ASA Cisco ASA Firewalls Specialist: Security and VPNs (2013) CCSP (CCNP Sec) – Cisco Certified Security Specialist (2013) ZCNP ZyXEL Certified Network Professional (2012) MCSE Microsoft Certified Systems Engineer (2011) MCP Microsoft Certified Professional (Windows Server) (2009) MCTS Microsoft Certified Technology Specialist (Vista) (2009) MCSA Microsoft Certified Systems Administrator (2010) Training in ERP management, Cisco Networking Academy CCNA (distinction) Microsoft Courses (Windows Server 2003, SQL, XP, ISA Server, Exchange Server) Thanks and good luck with your studies!

Udemy

View courses Udemy

Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.