ChatGPT Tips for the Help Desk

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Pam Baker

1:24:21

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01 - Introduction

01 - Welcome.mp4

00:45

02 - What you should know before you get started.mp4

01:08

02 - 1. What the Help Desk Needs to Know About ChatGPT

01 - Introduction to ChatGPT.mp4

03:55

02 - Why ChatGPT adoption by the help desk matters.mp4

04:21

03 - ChatGPT pros and cons for the help desk.mp4

05:00

04 - How ChatGPT can work for the help desk.mp4

05:30

05 - Challenge Choosing ChatGPT in help desk software vs. integrating with an API.mp4

03:09

06 - Solution Choosing ChatGPT in help desk software vs. integrating with an API.mp4

01:57

03 - 2. Using ChatGPT for Self-Help Content

01 - Writing prompts to generate content.mp4

05:29

02 - How to use ChatGPT content for self-help documents.mp4

04:35

03 - Reigning in ChatGPT AI hallucinations and other fact-checking needs.mp4

03:51

04 - Alternatives to ChatGPT for your help desk.mp4

03:44

05 - Challenge Rewriting a document from your self-help repository using ChatGPT.mp4

02:09

06 - Solution Rewriting a document from your self-help repository using ChatGPT.mp4

01:18

04 - 3. Using ChatGPT for Planning, Scripting, and Escalating

01 - Using ChatGPT for help desk strategy and planning.mp4

04:39

02 - Using ChatGPT for help desk agent scripting.mp4

03:51

03 - Challenge Rewriting an agent script specifying an end goal and business rules.mp4

02:14

04 - Solution Rewriting an agent script specifying an end goal and business rules.mp4

02:34

05 - 4. Frozen or Flowing Weigh ChatGPT Use in Real Time

01 - Pros and cons of help desk agents using live ChatGPT.mp4

04:13

02 - Pros and cons of help desk agents using ChatGPT content in static form.mp4

04:40

03 - Challenge Mixing real-time and static outputs from ChatGPT.mp4

02:46

04 - Solution Mixing real-time and static outputs from ChatGPT.mp4

01:42

06 - 5. Upskilling ChatGPT Use by the Help Desk

01 - Training tips.mp4

03:27

02 - Leveraging ChatGPT skills to level up on other GPT AI.mp4

04:17

07 - Conclusion

01 - Next steps.mp4

03:07

Description

If you’re a help desk manager, IT manager, or anyone in an organization charged with producing supporting documents like self-help repositories, help desk training content, software documentation and technical documents, and FAQs, ChatGPT is a tool that can help you increase operational efficiencies and improve customer experience.

In this course, instructor Pam Baker briefly introduces ChatGPT and then moves on to specific use cases (and how to execute them) for help desks. Pam covers everything from using ChatGPT to help with strategic planning, prompt engineering, and agent scripting, to self-help repositories and problem resolution, as well as other topics of high interest to help desk managers. Join Pam in this course to see how you can use ChatGPT and other similar generative AI tools to assist in almost any help desk need or goal.

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Artificial Intelligence

Chatbot

Pam Baker

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Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.