Certified Stakeholder Management Professional (CSM-Pro)

Description

About the Certified Stakeholder Management Professional (CSM-Pro) course

Welcome to the Stakeholder Management course! This comprehensive training program provides an in-depth understanding of stakeholder management approaches and techniques. Combining theoretical models with practical advice, you'll learn the best practices, tools, and skills for effectively managing stakeholder relationships.

Throughout the course, you'll gain insights into strategies for identifying different stakeholder groups and individuals, analyzing their characteristics and expectations, fostering collaboration, and supporting stakeholders through organizational change. The content is delivered by a certified business analysis professional and industry expert with extensive experience in corporate project environments.

The course is divided into four modules, each focusing on crucial aspects of stakeholder management:

1. Module  1: Identify stakeholders - This module explores strategies for identifying stakeholders, understanding their roles, and differentiating between various stakeholder types. You'll also participate in a stakeholder mapping workshop to enhance your skills in this area.

2. Module 2: Stakeholder analysis - Here, you'll learn techniques for analyzing stakeholders in detail. This includes creating stakeholder registers, conducting RACI (Responsible, Accountable, Consulted, Informed) analyses, utilizing influence-impact matrices, and understanding stakeholder attitudes through models like SCARF and DISC.

3. Module 3: Stakeholder collaboration - This module delves into effective collaboration with stakeholders. You'll learn structured collaboration techniques, such as the LISTEN model, and explore concepts like the transparency-trust cycle and relationship building. Additionally, you'll discover effective written communication patterns and strategies for managing conflicts that may arise.

4. Module 4: Change support - In the final module, you'll understand why people often struggle with change and explore strategies for managing change within an organization. You'll learn how to plan and implement change management activities tailored to meet stakeholder needs. A change planning workshop will further reinforce your knowledge in this area.

Enroll and become the stakeholder management expert in a corporate environment.

Who this course is for:

• Project Managers: Enhance your ability to effectively engage and manage stakeholders throughout the project lifecycle.
• Business Analysts: Gain valuable insights into stakeholder analysis and communication strategies to drive successful business outcomes.
• Change Management Professionals: Learn how to facilitate smooth transitions and garner stakeholder support during organizational changes.
• Leaders and Executives: Develop a strategic understanding of stakeholder management to drive organizational success and stakeholder satisfaction.
• HR Leaders: Equip yourself with the skills to manage employee and management relationships, fostering a positive organizational culture and employee engagement through effective stakeholder management.