Business Etiquette: Phone, Email, and Text

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Toni Purvis

1:03:08

11 View

01 - Introduction

01 - Business etiquette for todays workplace.mp4

00:47

02 - 1. Etiquette for Business Emails

01 - Email etiquette Subjects, salutations, and signatures.mp4

05:07

02 - Respectfully addressing recipients Names, gender, and pronouns.mp4

03:31

03 - Email etiquette BCC, CC, automatic messages, and read receipts.mp4

04:50

04 - Email etiquette Anticipating the needs of the recipient.mp4

04:31

05 - Email etiquette Tone and timing.mp4

03:32

03 - 2. Etiquette for Business Messaging

01 - Messaging etiquette Texting.mp4

04:07

02 - Messaging etiquette Instant messaging (IMs) and chat.mp4

04:36

04 - 3. Etiquette for Business Phone Calls

01 - Understanding etiquette for phone calls.mp4

03:51

02 - Phone etiquette Leaving a formal voicemail.mp4

04:43

03 - Phone etiquette Creating a professional voicemail greeting.mp4

02:38

04 - Knowing when to call vs. text vs. email.mp4

04:37

05 - 4. Etiquette for Written Business Communication

01 - Written communication etiquette Business letter.mp4

04:11

02 - Written communication etiquette Contact information.mp4

05:05

03 - Written communication etiquette Thanks, celebration, and sympathy.mp4

05:37

06 - Conclusion

01 - Etiquette is all about relationships.mp4

01:25

Description

Business etiquette skills are just as important today as ever—they impact an individual's communication, confidence, and career. In this course, etiquette expert Toni Purvis guides you through essential etiquette for business communications. Learn about email etiquette, with topics including subject lines, using gender and pronouns respectfully, tricky elements of bcc and cc, and crafting an email that in content, tone, and timing takes the recipient into consideration. Explore the dos and don'ts of professional text conversations and phone communication. Plus, dive into the etiquette of written communications, such as business letters, exchanging contact information, giving thanks, and expressing sympathy. Business etiquette is all about building positive relationships that create memorable interactions, and this course can help you level up your skills.

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Email Writing and Etiquette

Business Etiquette

Toni Purvis

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Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.