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Business English: Write Professional Emails in English

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Clare Lynch

2:02:27

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  • 1. Is this course for you.mp4
    04:27
  • 2.1 Assignment 1.02 writer responsibility.docx
  • 2.2 Assignment 1.02 writer responsibility.pdf
  • 2.3 Blog post How your culture shapes the way you write.html
  • 2. Tone of voice 1 English as a writer-responsible culture.mp4
    07:06
  • 3. Tone of voice 2 Using indirect language to be polite.mp4
    06:08
  • 4.1 Assignment 1.03.pdf
  • 4.2 Economist article This may interest you.html
  • 4. Practical activity Interpret the real meaning behind these phrases.html
  • 5. Tone of voice 3 Three words to avoid!.mp4
    04:16
  • 6. Tone of voice 4 Flat hierarchies in anglophone business culture.mp4
    02:49
  • 7.1 Assignment 1.6 rephrase requests.docx
  • 7.2 Assignment 1.6 rephrase requests.pdf
  • 7. Practical activity make this email more polite.html
  • 8.1 Cribsheet 1.06.docx
  • 8. Names and titles how they work in English.mp4
    06:13
  • 9. Greeting people politely.mp4
    05:57
  • 10.1 Assignment - greeting people politely.docx
  • 10.2 Assignment - greeting people politely.pdf
  • 10. Practical activity Choose the right greeting.html
  • 11. Signing-off politely.mp4
    02:53
  • 12. Subject lines.mp4
    05:03
  • 13.1 Assignment 1.11 - subject lines.docx
  • 13.2 Assignment 1.11 - subject lines.pdf
  • 13. Practical activity rewrite these subject lines.html
  • 1. How to be clear and concise.mp4
    06:18
  • 2.1 Assignment 2.15.docx
  • 2.2 Assignment 2.15.pdf
  • 2. Practical activity assess these real-life examples.html
  • 3. Formality v informality.mp4
    12:01
  • 4.1 Assignment - formality.docx
  • 4.2 Assignment - formality.pdf
  • 4. Practical activity give these emails a better tone.html
  • 5.1 A handy list of abbreviations of all kinds.html
  • 5.2 List of email abbreviations.html
  • 5. Common abbreviations used in business emails.mp4
    03:13
  • 6.1 45 Business Idioms to Enhance your Professional English.html
  • 6.2 50 common business idioms.html
  • 6. Common idioms used in business emails.mp4
    06:24
  • 7. Abbreviations and idioms.html
  • 1. How to create email templates.html
  • 2. Generic message SCRAP.mp4
    02:48
  • 3. Template generic message (SCRAP).html
  • 4. Responding to a confusing email.mp4
    04:01
  • 5. Template responding to a confusing email.html
  • 6. Polite requests.mp4
    05:14
  • 7. Template polite request.html
  • 8. Polite reminder.mp4
    04:08
  • 9. Template polite reminder.html
  • 10. Introducing yourself to someone new.mp4
    02:38
  • 11. Template introducing yourself to someone new.html
  • 12. Arranging meetings.mp4
    03:42
  • 13. Template arranging meetings.html
  • 1. Best practices for dealing with customers.mp4
    10:09
  • 2. Responding to a complaint.mp4
    05:37
  • 3. Template Responding to a complaint.html
  • 4. Giving instructions.mp4
    03:34
  • 5. Template Giving instructions.html
  • 6.1 Assignment 38 giving instructions.docx
  • 6.2 Assignment 38 giving instructions.pdf
  • 6. Practical activity giving instructions.html
  • 7. Responding to a feature request.mp4
    05:49
  • 8. Template Responding to a feature request.html
  • 1. How to get your certificate.mp4
    01:59
  • 2. Bonus lecture.html
  • Description


    Your guide to writing clear, polite, effective emails when English is your second language

    What You'll Learn?


    • Master the art of being polite in your English emails
    • Avoid the most common email mistakes non-native English speakers make
    • Address your reader accurately, appropriately and politely
    • Use English-language templates for the 10 most common emails
    • Correct common errors of English grammar that often crop up in emails

    Who is this for?


  • Email writers whose first language is not English
  • What You Need to Know?


  • You should be writing emails in English as part of your work or study
  • More details


    Description
    • Do you struggle to make yourself clear when writing emails in English?

    • Do you worry that your emails are not as polite as they should be?

    • Are you confused about the right level of formality to adopt in your business emails in English?

    • Are you uncertain about how to address people correctly in English?

    • Do you sense that Chat GPT will only take you so far when it comes to writing clear, polite emails in English?


    Whatever your worries about writing emails in English, this course has everything you need to be a clear, confident emailer.


    This course is for you if English is your second language and you need to write better emails in English - either as part of your day-to-day work or for study.


    In this course, you’ll learn how to write more effective professional emails in English.


    First of all, you’ll master the art of being polite in your English emails.


    You’ll also learn to avoid the most common email mistakes made by people whose first language isn’t English.


    By the end of the course, you’ll know how to address your reader accurately, appropriately and politely.


    And you’ll have a host of English-language templates for common emails.


    What’s more, the course is packed with opportunities for you to practise the concepts we teach and really hone your English skills.


    Here are some more reasons to take this course:


    Improved English grammar and vocabulary

    You’ll get lots of hints and tips on grammar, vocabulary and idiomatic usage that will help you improve your spoken English and written English. The course will make you a better writer of English generally, using emails as the basis of study.


    A deep understanding of English-speaking culture

    This course will give you a rich understanding of the cultural aspects of writing effective emails. From our work with international learners of English, we have learned that different cultures have different attitudes to what “good” looks like when it comes to writing.


    We’ve also seen some common mistakes students make over and over again that are less about the actual words and more about cultural differences. This course will give you an appreciation of those differences — and the tools to adapt your style and tone of voice so it’s appropriate for English speaking readers.


    Better relationships with your readers

    The course will give you sense of what makes a particular expression formal or informal, warm or cool. This will allow you to craft appropriate emails that take your English beyond the bland formulae of Chat GPT — to create strong bonds with your readers.


    Confidence in your writing

    This course will give you the confidence to assess the quality of your own emails - or, indeed, any email. It will enhance your ability to edit and improve your own work, as well as AI-generated content.


    Opportunities to practise

    The course is specifically designed to support your learning. Throughout the curriculum, we’ve included lots of practical activities to help you solidify your knowledge, so that writing effective emails becomes painless, fun and second nature.


    Email templates

    The course is packed with templates arming you with appropriate language for a range of email situations — which you can use and adapt for your own needs.


    This course will make you a more competent and confident user of English for emails. So don’t delay – enrol today! We look forward to seeing you inside the course.

    Who this course is for:

    • Email writers whose first language is not English

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    A University of Cambridge tutor. A professional copywriter. WINNER OF UDEMY'S AWARD 2019 FOR STUDENT SUCCESSUniversity of Cambridge tutor Dr Clare Lynch is an expert writer with decades of experience. Clare hasn’t simply edited the work of other journalists at elite publications, such as The Financial Times. She’s also herself a hugely successful copywriter in her own right. What's more, in October 2019, Udemy bestowed their Student Success award on Clare for her dedication to her Udemy students.20+ years of writing experienceIn her 20+ year career, Clare has crafted copy from scratch for elite clients in a wide range of fields, including lifestyle, retail, property, tech, pharma, finance and government. Over the course of that career, Clare has honed her techniques for getting under any reader’s skin – and crafting messages that instantly resonate with the target audience. Techniques she now shares with over 28,000 students on Udemy.Clare’s experience as a writer embraces a huge range of writing formats and styles – including case studies, white papers, feature articles, direct mail campaigns, web content, ad copy, video scripts, CEO speeches and brand messaging. A blogging expertAnd as the author of the popular blog Good Copy, Bad Copy, Clare herself has attracted hundreds of thousands of readers to her own writing. Good Copy, Bad Copy has been named on Copyblogger's list of 15 copywriting and content marketing blogs that will make you more money.An award-winning teacherWhat’s more, Clare has a PhD in English Literature and teaches at the University of Cambridge. She’s also a qualified and highly experienced corporate trainer. So Clare isn’t merely an expert at her craft. She also knows how to communicate her expertise in a way that’s memorable, entertaining and addictively engaging.That's why, in October 2019, Udemy bestowed their Student Success award on Clare for her dedication to her Udemy students.“She is an incredible teacher that has a special unique ability of keeping her students minds engaged and hanging on her every word.” - BRAD MACE, UDEMY STUDENTTake a look at some of the clients who've benefited from Clare's expertise:Aberdeen Asset ManagementAlgomiBNP ParibasBPBrunswick PRDeutsche BankEuropean Banking AuthorityEuropean Central BankThe Financial TimesJudge Business School, University of CambridgeKing's College, Cambridge Language Centre, University of CambridgeMacquarieMavens of LondonMicrosoftMisys International Banking Systems LtdOfcomPrince's TrustPrudential UK and EuropeRoyal Bank of ScotlandSainsbury'sSchrodersTowerBrook Capital PartnersTradition (interdealer brokers)REA GroupUBS
    Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.
    • language english
    • Training sessions 24
    • duration 2:02:27
    • Release Date 2023/12/13