Business English - Customer Service - Vocabulary & Skills

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Last Minute English: Francis Carlisle

5:45:20

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1. Business English - Customer Service - Introduction

1.1 Reflection Document- Customer Service.pdf

1. Customer Service - What is Customer Service.mp4

05:43

2. Customer Service - How To Take This course.mp4

03:03

3. Customer Service - Important Business English Vocabulary.mp4

06:18

4. Customer Service - Avoid These Common Business English Mistakes.mp4

12:31

5. Customer Service-What Is Bad Curstomer Service And What Is Good Customer Service.mp4

04:33

6. Customer Service - Important Customer Service Activities.mp4

02:51

7. Customer Service - Business English - Customer Service Speaking Activity.mp4

04:41

8. Customer Service - Setting Goals For This Course.mp4

05:50

2. Business English - Customer Service - Handling Enquiries

1.1 Email templates.pdf

1.2 Phrase bank.pdf

1. Customer Service - Types Of Customer Inquiry In Customer Service.mp4

04:17

2. Customer Service - How To Organize A Good Customer Service E-mail.mp4

05:27

3. Customer Service - 8 Great Business English Phrases For Customer Service.mp4

08:47

4. Customer Service - Important Grammar For Customer Service Emails.mp4

03:57

5. Customer Service - Active Practice - Writing a Simple Customer Service Email.mp4

03:26

6. Customer Service - Important Business English Phrases.mp4

07:12

7. Customer Service - Active Practice - Role Play - On The Phone.mp4

04:08

8. Customer Service - The Difference Between Formal and Informal Language.mp4

05:47

9. Customer Service - 8 Great Customer Service Phrases for Payment Enquiries.mp4

04:10

10. Customer Service - 8 Great Customer Service Phrases for Product Enquiries.mp4

04:53

11. Customer Service - 8 Great Customer Service Phrases for Technical Enquiries.mp4

05:50

12. Customer Service - 8 Great Customer Service Phrases for Membership Enquiries.mp4

02:42

13. Customer Service - 8 Great Customer Service Phrases for Appointment Enquiries.mp4

03:21

14. Customer Service - Active Practice- Writing a Complicated Customer Service Email.mp4

02:27

15. Customer Service - Full Customer Service - Email Walkthrough.mp4

05:26

16. Customer Service - Customer Service - Handling Enquiries - Quiz.mp4

08:35

3. Business English - Customer Service - Taking Action

1.1 Useful Language- Customer Service.pdf

1. Customer Service - Important Business English Vocabulary for Taking Action.mp4

07:31

2. Customer Service - Practice - Vocabulary For Taking Action.mp4

04:24

3. Customer Service - How To Use Specific Language To Provide An Excellent Service.mp4

06:13

4. Customer Service - Amazing Phrasal Verbs For Perfect Customer Service.mp4

05:46

5. Customer Service - How To Sound More Confident In Customer Service.mp4

05:37

6. Customer Service - How To Talk About Good Results In Perfect Business English.mp4

06:49

7. Customer Service - How To Handle Difficult Customer Service Situations.mp4

08:04

8. Customer Service - How To Politely Tell Your Customer To Take Action.mp4

05:04

9. Customer Service - How To Finish Conversations In A Friendly And Positive Way.mp4

05:34

10. Customer Service - Active Practice - Taking Action In Customer Service.mp4

05:05

11. Customer Service - Quiz - Taking Action In Customer Service.mp4

06:57

4. Business English - Customer Service - Dealing With Complaints

1.1 Customer Complaint Email.pdf

1.2 Email Templates & Samples- Customer Service.pdf

1.3 Useful expressions- Customer Service.pdf

1. Customer Service - Introduction To Complaints In Customer Service.mp4

05:30

2. Customer Service - The Different Types of Complaints In Customer Service.mp4

05:58

3. Customer Service -Useful Questions To Ask If You Don't Understand The Complaints.mp4

06:25

4. Customer Service - How To Deal With Small Complaints Quickly In Customer Service.mp4

05:08

5. Customer Service - How To Give Excellent Service When The Customer Is Wrong.mp4

05:41

6. Customer Service - Active Practice - What To Say When Your Customer Is Wrong.mp4

07:03

7. Customer Service - What To Say When The Customers Complaint Is Right.mp4

05:43

8. Customer Service - How To Apologize Professionally In Customer Service.mp4

02:07

9. Customer Service - Phrases To Explain Why A Problem Happened.mp4

05:41

10. Customer Service - How To Offer Solutions To Make Your Customer Happy.mp4

06:40

11. Customer Service -How To Continue Giving Great Service After a Problem is Solved.mp4

02:27

12. Customer Service - Speaking Practice - Handling An Angry Customer On The Phone.mp4

06:25

13. Customer Service - Active Practice - Writing - How To Answer A Complaint.mp4

01:21

14. Customer Service - Quiz - Dealing With Complaints.mp4

06:21

5. Business English - Customer Service - Building Relationships

1.1 Phrase List- Customer Service.pdf

1. Customer Service - The Importance Of Building Relationships In Customer Service.mp4

05:49

2. Customer Service - 8 Great Ways To Build Relationships In Customer Service.mp4

04:25

3. Customer Service - Great Questions To Ask To Build Your Customer Service.mp4

07:47

4. Customer Service - How To Have Perfect Intonation In Business English.mp4

07:11

5. Customer Service - How To Create More Business And Avoid Offending Your Customer.mp4

08:59

6. Customer Service - 8 Great Phrases To Write Your Customer Service Emails.mp4

04:18

7. Customer Service - The Importance Of Being Honest In Customer Service.mp4

06:14

8. Customer Service - How To Admit When You're Wrong In Perfect Business English.mp4

05:10

9. Customer Service - Active Practice - Role Play For Building Relationships.mp4

05:22

10. Customer Service - Quiz - Building Relationships In Customer Service.mp4

06:48

6. Business English - Customer Service - Bringing It Together

1.1 Additional Customer Service Resources.pdf

1. Customer Service - Extra Practice - A Review Of Strategies For Complaints.mp4

03:46

2. Customer Service - Review - Building Relationships And Handling Enquiries.mp4

04:30

3. Customer Service - How Much Have You Improved In Customer Service.mp4

03:37

4. Customer Service - How To Improve In The Future.mp4

05:55

Description

Learn Perfect Business English | Master Customer Service Skills | Learn Business English Vocabulary & Phrases

What You'll Learn?

Useful Business English expressions to help you provide excellent Customer Service
A range of vocabulary related to aspects of Customer Service
How to talk about Customer Service approaches in perfect Business English
How to deal with complaints and resolve problems using the right tone and language
How to build relationships with your customers and make a good impression on them
Business English writing skills for those all-important emails and letters

Who is this for?

If you have a job speaking English, or want to get a job speaking English, this course is for you

If you have a business and deal with customers, this course is for you.

If you want to improve your communication skills for handling issues, this is the right course for you!

What You Need to Know?

You should have at least A2-level English.

More details

Description
Hello! I'm Francis, and I'm excited to be your guide on Udemy for this course, Business English - Customer Service.

This course is all about helping you get better at using your Business English skills to deal with complaints, resolve issues and build customer relationships.

Who Is This Course For?

You Work in Customer Service: If your job is to handle your companyâ€™s interactions with clients, this course will make your Business English better for work.

You Want to Work in English: It doesnâ€™t matter if youâ€™re not in Customer Service now. If you want a job where you need to speak English, this course is for you. In many jobs, you need to know a little about dealing with customers, such as how to send emails or the appropriate tone to use.

You're Still Studying/Recently Graduated: If you are looking for your first job, speaking English or not, this Business English course will help you improve your Customer Service skills more generally.

What Will You Learn?

Business English - Customer Service - Unit 1 - Introduction: First, we'll say hello and tell you what this course is all about.

Business English - Customer Service - Unit 2 - Handling Enquiries: learn how best to respond when customers or potential customers contact you.

Business English - Customer Service - Unit 3 - Taking Action: learn the language you need to use when taking steps to help your customer.

Business English - Customer Service - Unit 4 - Dealing with Complaints: learn how to deal with unhappy customers in a polite and professional way.

Business English - Customer Service - Unit 5 - Building Relationships: learn how to build and maintain a positive connection with your customer over time.

Business English - Customer Service - Unit 6 - Conclusion: We'll wrap up everything you've learned and talk about what's next.

Why Join This Course?

Learn From Experience: I've been teaching English for over 12 years, including time as an IELTS examiner. I know how to make learning fun and useful.

Real Situations: This course uses examples from the real world of work. You'll learn Business English that you can use right away. Plus, you'll learn from my experience of keeping my own customers happy.

Join Many Happy Students: Over 100,000 students have already improved their Business English (and English in general!) with my courses. You can be next!

What Will You Gain?

Speak About Customer Service: Feel more confident in your Business English when handling interactions with clients.

Better Business English Writing Skills: Write emails and messages that are clear and professional.

Useful Business English Knowledge: Learn English that will help you at work, not just in Customer Service.

Ready to Start?

Join me in Business English - Customer Service. Let's take your English to the next level together. See you in class!

Who this course is for:
If you have a job speaking English, or want to get a job speaking English, this course is for you
If you have a business and deal with customers, this course is for you.
If you want to improve your communication skills for handling issues, this is the right course for you!

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Business English

Last Minute English: Francis Carlisle

Instructor's Courses

Hi! My name is Francis, I'm from the UK, and I'm the founder of Last Minute English. Last Minute English creates online video courses to help you improve your spoken and written English, with a particular focus on English exams like the IELTS.I'm a qualified IELTS Examiner. I have been living in China since 2011, helping students to get high scores in their IELTS exam. I believe that understanding is the key to success in the IELTS exam, so my IELTS courses teach:1) HOW the IELTS examiner decides your score2) WHAT you can do to meet the IELTS examiner's requirementsI'm also a keen language learner, and have achieved fluency in Mandarin Chinese and Spanish. If you are interested in learning beginner Chinese, check out my two Chinese courses- you can even try one for free!

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Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.