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Building Trust

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Brenda Bailey-Hughes

1:00:58

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  • 01 - Why trust matters more than ever.mp4
    01:14
  • 02 - Trust drivers Competency, empathy, and authenticity.mp4
    04:46
  • 01 - Apply instant credibility boosters.mp4
    05:11
  • 02 - Be results focused.mp4
    05:04
  • 01 - Convey your warmth and concern.mp4
    04:03
  • 02 - Listen and empathize.mp4
    03:22
  • 03 - Be intentional about touching base.mp4
    02:41
  • 04 - Assume positive intent.mp4
    04:35
  • 01 - Make sure your actions match your words.mp4
    03:14
  • 02 - Self disclose to build trust.mp4
    05:12
  • 03 - Avoid bias while detecting trustworthiness.mp4
    04:10
  • 01 - Build team trust by extending trust.mp4
    01:55
  • 02 - Prepare for inclusive hybrid team meetings.mp4
    03:51
  • 03 - Structure hybrid meetings to build trust.mp4
    03:31
  • 01 - How to manage a betrayal.mp4
    04:15
  • 02 - Apologize and make it right.mp4
    03:00
  • 01 - Evolve with the shifting workplace.mp4
    00:54
  • Description


    Trust is a fundamental aspect of any productive relationship. In business, trust has been proven to decrease turnover, increase innovation, and improve team performance. When trust is compromised, relationships and productivity can suffer. And as remote/hybrid work and globalization create a workforce of employees from different cultures who might never meet face to face, trust is even harder to build and trickier to maintain. In this course, Kelley School of Business senior lecturer Brenda Bailey-Hughes shows how professionals of all kinds can build trust with colleagues across their organization, using three drivers to gauge your trustworthiness: Competency, empathy, and authenticity.

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    Brenda Bailey-Hughes
    Brenda Bailey-Hughes
    Instructor's Courses
    Brenda is an award-winning educator, proven communication coach, and sought after speaker. Over her career, Brenda has shared her expertise in influential communication, empathy, emotionally-intelligent leadership, and more with a wide audience, from college freshmen to top level executives at Fortune 500 companies. Several of Brenda’s unique topics can be found in her LinkedIn Learning courses, which can be viewed here: https://bit.ly/2N2LvZu. As a Senior Lecturer at the nationally ranked Kelley School of Business, Brenda coaches corporate executives and future leaders on communication and leadership skills. She works with undergraduate and MBA students alike in areas such as crafting outstanding presentations, projecting credibility, and reducing communication anxiety. Her dedication to her students is punctuated by the awards she has been given, including the Outstanding Faculty Award from the Executive MBA program at Sung Kyun Kwan University, the Trustees Teaching Award, the Innovative Teaching Award, and multiple Student Choice for Outstanding Faculty awards. Brenda is also the co-owner of a communication and leadership consulting group, Team Performance. Through Team Performance, Brenda is able to coach teams in areas such as building trust and credibility, design thinking, and customer service. She has provided guidance to an impressive roster of clients, including Procter & Gamble, the NCAA, Carlisle Inc., Chinese International Marine Containers, One America, and many more. Whether working with small groups or huge crowds, Brenda has aided thousands of business professionals in developing their leadership and communication skills. You can also hear her discuss being positive in the workplace on an episode of the “How to be Awesome at Your Job” podcast here: https://bit.ly/2wayPsq.
    LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
    • language english
    • Training sessions 17
    • duration 1:00:58
    • Release Date 2023/01/03