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Building Customer Loyalty

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Noah Fleming

28:45

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  • 01 - Why is loyalty so critical.mp4
    01:31
  • 01 - What is customer loyalty.mp4
    02:00
  • 02 - Three important customer loyalty questions.mp4
    01:58
  • 01 - Four stages of the customer loyalty loop.mp4
    02:46
  • 02 - Stage one Imagination before persuasion.mp4
    02:48
  • 03 - Stage two Conversion not coercion.mp4
    02:41
  • 04 - Stage three Experience choreography.mp4
    02:46
  • 05 - Stage four Happily ever after.mp4
    02:27
  • 01 - Building your loyalty action plan.mp4
    04:25
  • 02 - Building a customer loyalty program.mp4
    04:31
  • 01 - Next steps.mp4
    00:52
  • Description


    Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. Increasing customer loyalty—those positive feelings that customers have about your brand—is the best way to increase sales, retention, and the overall value of your company. In this course, bestselling author Noah Fleming reveals the four stages of the customer loyalty loop: an ongoing cycle of engaging, converting, serving, and rewarding the customers that engage with your business. He shows how to apply these lessons by developing a customer loyalty action plan and customer loyalty program tailored for the needs of your business. Using these techniques, you can identify and retain your most valuable customers and keep them loyal for life.

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    Noah Fleming
    Noah Fleming
    Instructor's Courses
    Noah Fleming has changed the way the world thinks about customers. In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers. Noah works with senior executives and teams across an array of diverse companies such as Michael Kors, The Washington Capitals, Broadway, Mistras Group, and many more. These clients have engaged Noah to find the best strategies, codify sales & marketing processes, and to maximize revenue from new and existing customers. He has significantly increased revenues for hundreds of clients across dozens of industries and markets, and it’s common for his clients to see a 200–500% return on their investment. Noah is also the author of the books” Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions, and Dealing with Difficult Customers: How to Turn Your Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service. Bottom line … he is the trusted source for coaching and consulting to thousands of business owners, executives, and individuals who want to dramatically grow their businesses, leveraging the hidden assets they already have in place. Let's discuss what I can do for you. Typical Client Results Include: - Increased Profits & Revenues - Improved Customer Retention - Reduced Customer Acquisition Costs - Greater Marketing ROI - Enhanced Customer Loyalty - Dramatically Increased Customer Value - Profitable Product & Business Launches - Reduced Stress for Executives Want to learn more about working with us? Shoot me an email at [email protected]
    LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
    • language english
    • Training sessions 11
    • duration 28:45
    • English subtitles has
    • Release Date 2023/07/12

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    Subtitle
    Course Marketing
    SkillShareCourse Marketing
    2:16:55
    English subtitles
    02/05/2024