Boost Your Revenue with Customer Retention

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genConnectU

32:29

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01 - Introduction

01 - Whats better than acquiring a new customer.mp4

00:53

02 - 1. The Art of Retaining Customers

01 - Maximizing customer lifetime value.mp4

01:04

02 - The power of customer retention.mp4

00:59

03 - Overcoming retention hurdles.mp4

01:50

03 - 2. Crafting a Customer-Centric Business

01 - Cultivate positive interactions.mp4

00:50

02 - Embrace customer-centricity.mp4

00:45

03 - Accelerate response times.mp4

01:30

04 - Harness customer insights.mp4

00:39

04 - 3. Engaging Customers with Content and Events

01 - Craft impactful content.mp4

01:18

02 - Ignite social media engagement.mp4

01:01

03 - Elevate connection with live events.mp4

01:09

04 - Stay connected with email magic.mp4

01:30

05 - 4. Learning from Feedback and Reviews

01 - Embrace constructive feedback.mp4

01:31

02 - Solicit stellar reviews.mp4

01:05

03 - Amplify customer testimonials.mp4

00:35

06 - 5. Surprising and Delighting Your Customers

01 - Delight with unexpected surprises.mp4

01:40

02 - Exceed expectations with service.mp4

00:34

03 - Pen personalized notes.mp4

00:31

04 - Celebrate birthdays with your customers.mp4

00:51

05 - Upgrade and enhance experiences.mp4

00:39

07 - 6. Designing Effective Loyalty Programs

01 - Loyalty programs that inspire.mp4

01:01

02 - Reward the right actions.mp4

00:41

03 - Tailor to customer desires.mp4

00:44

04 - Pick your perfect platform.mp4

01:04

05 - Enroll customers with magnetic marketing.mp4

00:50

08 - 7. Empowering Brand Advocates

01 - Mobilize brand champions.mp4

00:50

02 - Establish an elite VIP circle.mp4

00:38

03 - Design a winning referral program.mp4

00:41

04 - Share your compelling vision.mp4

00:54

05 - Grant exclusive access.mp4

00:44

06 - Communicate early and often.mp4

00:38

07 - Applaud customer contributions.mp4

01:30

09 - 8. Moving Forward with Retention Mastery

01 - Forge ahead Your next steps.mp4

01:20

Description

Finding new customers is great for any business. But just as important as customer acquisition is customer retention. This course from genconnectU shows how you can use customer retention to boost your company’s revenue, nurturing and cherishing your existing customers for improved ROI. Learn to streamline your marketing efforts and create loyal customers who will stand by your brand for years to come. Explore strategies for effective communication through email and content, master techniques for responding to customer feedback and complaints constructively, learn to design and implement a successful customer rewards program, discover ways to empower brand advocates and turn them into an unpaid sales force, and more. Check out this course to find out how to create lifelong customers and elevate your business to new heights.

This course was created by genconnectU. We are pleased to host it in our library.

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Marketing Strategy

Digital Marketing

Internet Marketing

genConnectU

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Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.