Become a Digital Trust & Safety Leader

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Tiffany Xingyu Wang

1:30:14

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1. Introduction

001. Why companies need a Trust and Safety leader.mp4

02:16

2. Articulate Why Trust and Safety Matters

002. Benefits of investing in Trust and Safety.mp4

03:43

003. Risks of not investing in Trust and Safety.mp4

04:40

004. Importance of collaboration.mp4

01:53

3. Grow Internal Visibility and Alignment

005. Start with the OASIS principles.mp4

03:19

006. Openness Build community policies with CMO.mp4

02:20

007. Accountability Build transparency reports with legal counsel and chief comms officer.mp4

06:35

008. Security Protect data and identities with chief privacy officer.mp4

04:21

009. Innovation Drive Safety by Design with chief product officer.mp4

03:21

010. Sustainability Lead digital sustainability with chief people officer.mp4

03:26

4. Scan the Challenges

011. Trust and Safety challenges vary by industries and stages.mp4

02:34

012. Scan the issues at hand.mp4

04:40

013. Scan the human capital challenge.mp4

04:34

014. Scan the data and moderation tooling challenge.mp4

05:02

5. Build a Trust and Safety Department

015. Build a team Function and skills you need over the growth trajectory.mp4

05:19

016. Build operations Community policy, analytics, and reporting.mp4

06:26

017. Build enforcement 1 Human moderation vs. machine moderation.mp4

03:40

018. Build enforcement 2 Different methods of moderation technologies.mp4

03:30

019. Build enforcement 3 Measure content moderation effectiveness.mp4

02:19

6. Step into the C-Suite

020. Why your C-suite needs you.mp4

01:17

021. The CAPE Four habits to grow into a chief trust and safety officer.mp4

01:51

022. Community Build a Trust and Safety brain trust.mp4

02:48

023. All hands Create a sense of urgency for Trust and Safety.mp4

02:14

024. P&L Manage the growth of your Trust and Safety teams.mp4

04:30

025. Executive alignment Align with leadership regularly.mp4

01:30

7. Conclusion

026. Moving forward with Trust and Safety.mp4

02:06

Description

Trust and Safety (T&S) is quickly becoming a priority for all digital platforms and brands. A lack of T&S measures can lead to online toxicity, which can damage users’ digital wellness, brands’ reputation, and platforms’ ability to acquire, retain, and engage users. Companies seek out T&S leaders and operators to minimize such damages. However, the supply of T&S professionals falls short of the rapidly rising demand. In this first-of-its-kind course, instructor Tiffany Xingyu Wang provides a concrete pathway for T&S leaders to grow, and for aspiring ones to enter the field. Tiffany takes you through the benefits of investing in trust and safety, as well as ways to build internal visibility and alignment. She covers privacy and sustainability concerns, ways to drive safety by design, and techniques to scan challenges you may face. Plus, Tiffany steps you through building a T&S department and getting your organization’s C-suite on board with T&S.

The following course contains references to sensitive issues dealing with online behavior which may not be suitable for all audiences.

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Leadership

Digital Transformation

Tiffany Xingyu Wang

Instructor's Courses

Tiffany Xingyu is the Chief Marketing Officer at OpenWeb, a premium community engagement platform that serves 1000+ publishers and advertisers with 100M+ monthly active users. She was named a Forbes Most Entrepreneurial CMO, and the Most Innovative CMO by the CMO Club. She also co-founded Oasis Consortium, a think tank to advance digital sustainability through ethical standards and technologies for web3.0, which launched first-ever User Safety Standards. She is the host of Brand Safety Exchange, a destination of thought leadership for Trust and Safety leaders. She has been published and featured for her work in digital trust and safety on TIME, Harvard Business Review, MIT Technology Review, Forbes, VentureBeat, Digiday, Protocol, and etc. Tiffany stays abreast of blockchain and quantum computing technologies through investments and advisory board roles. She is a venture partner at Tribe, a Singapore government-backed blockchain accelerator, leading investor relations in the US. She holds two USPTO patents in machine learning applications on marketing. Previously, she was an award-winning investor across Africa, Asia and Europe, with accolades including Thomson Reuters Award 2012 and 2014, and Malaysian Greentech Award. She also advised Southeast Asian governments (Singapore, Malaysia and Indonesia) on investment policies, and international banks on Belt Road investments in Southeast Asia.

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.