Basics of Conflict Resolution (Beta)

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Lorena Díaz Quijano

1:34:32

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01 - Introduction

01 - Presentation of the course Basics of conflict resolution.mp4

01:11

02 - 1. The conflicts

01 - What is a conflict.mp4

04:32

02 - Most common causes that generate conflicts.mp4

04:00

03 - Types of conflicts.mp4

04:08

03 - 2. People involved in a conflict

01 - Behaviors of individuals in conflict situations.mp4

04:09

02 - Understand yourself and others.mp4

04:09

03 - What makes you angry and makes others angry.mp4

03:08

04 - Emotional states and conflict.mp4

04:54

05 - What is your style and that of others to resolve conflicts.mp4

04:36

06 - Self-control to manage conflicts.mp4

03:59

07 - What can you modify in conflict resolution.mp4

02:50

08 - Become a person who solves conflicts.mp4

01:51

04 - 3. Methods for solving conflicts

01 - Negotiation in conflicts.mp4

05:38

02 - Mediation in conflicts.mp4

03:12

03 - Arbitration in conflict resolution.mp4

03:58

05 - 4. Communication and conflicts

01 - Communication strategies and conflict.mp4

04:50

02 - Verbal and non-verbal communication.mp4

03:35

03 - Main steps of active listening.mp4

03:46

06 - 5. Steps to solve conflicts in the company

01 - Identify the conflict.mp4

04:08

02 - Generate a space of trust.mp4

05:38

03 - Properly diagnose a conflict.mp4

04:34

04 - Clarify uncertain aspects.mp4

04:08

05 - Practices and strategies to solve conflict.mp4

03:29

06 - Evaluate the conflict resolution process.mp4

02:10

07 - Closure and recommendations to solve conflicts.mp4

01:59

Description

Please note that this is an experiment using AI-generated audio for this course, which was originally produced in Spanish. This is a pilot course and our plan is to retire it in July. The exercise files and in-course quizzes are available in the course's original language only. Please let us know what you think by leaving a review.

Having conflicts is part of human nature. But in companies we need to be able to agree and reach consensus to be able to coexist and build new realities together in harmony. In this course you will learn the main methods used to resolve conflicts effectively. You will see step by step: the identification of the conflict, the generation of trust, the importance of making a good diagnosis, of clarifying what is not clear to us, of negotiating and reaching an agreement. The fundamental goal is that you can learn how, from two visions that seem totally different and contrary, you can find a superior alternative for all parties involved.

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Conflict Management

Lorena Díaz Quijano

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Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.