AI Tools for IT Technical Support & Troubleshooting

Focused View

James Bernstein,David Bernstein

1:33:12

9 View

1. Introduction to AI in IT HelpdeskTechnician Support

1.1 Overview of AI applications in the IT support landscape.pdf

1. Overview of AI Applications in the IT Support Landscape.mp4

04:59

2. Maximizing Technician Efficiency with AI-Assisted Computer Support.mp4

05:43

3. AI for Business Efficiency and Customer Satisfaction.mp4

04:23

4. Quick Look at ChatGPT and Gemini Functionalities.mp4

04:49

5. Microsoft Copilot Demonstration.mp4

03:36

2. Practical Applications and Setup of AI for IT Troubleshooting

1.1 Here is a link to the Open AI website where you can sign up for your ChatGPT account..html

1. How to Setup an Account with ChatGPT.mp4

02:12

2.1 Here is a link to the Google Gemini website..html

2. How to Setup an an Account with Gemini.mp4

01:27

3. Identifying Scenarios Where AI excels in Troubleshooting.mp4

03:26

3. Getting Started with ChatGPT and Gemini

1. Introduction to the ChatGPT Interface.mp4

03:28

2. Introduction to the Google Gemini Interface.mp4

02:49

3. Customizing Prompts for IT Related Queries.mp4

13:07

4. Leveraging Gemini for Efficient Technical Documentation.mp4

06:54

4. Enhancing HelpdeskTechnician Customer Interactions with AI

1. Communicating Effectively with End Users Using AI.mp4

03:06

2. Bridging Communication Gaps Enhancing End-User Experience with ChatGPT & Gemini.mp4

07:42

5. Ethical Considerations and Best Practices in AI-Driven IT Support

1. Ethical Considerations in AI-Supported IT Helpdesk Environments.mp4

07:05

2. Best Practices for Maintaining Privacy and Security.mp4

03:46

6. Whats Next

1.1 Here is a link to the Computers Made Easy book website..html

1. Checkout our Computers Made Easy Book Series.mp4

02:59

2.1 Here is a link to our YouTube ITComputer channel..html

2. Check Out Our YouTube Channel for Videos on a Wide Variety of IT Topics.mp4

01:49

3.1 Here is a link to the IT Fundamentals & Troubleshooting for Computer Technicians course.html

3. Our IT Fundamentals & Troubleshooting for Computer Technicians Course.mp4

01:23

4.1 Here is a link to the Easily Master Microsoft Windows 11 course.html

4. Our Easily Master Microsoft Windows 11 - The Comprehensive Guide Course.mp4

02:38

5.1 Here is a link to the IT Troubleshooting & IT Technical Support Helpdesk Bootcamp course.html

5. Our IT Troubleshooting & IT Technical Support Helpdesk Bootcamp Course.mp4

01:33

6.1 Here is a link to the Microsoft Windows System & User Administration Fundamentals training course.html

6.2 Microsoft Windows System & User Administration Fundamentals Promo Final.mp4

02:09

6. Our Microsoft Windows System & User Administration Fundamentals training course.mp4

02:09

Description

Master AI chatbots and tools to become a more efficient IT help desk tech support professional or computer technician.

What You'll Learn?

Prompt engineering for IT Troubleshooting
OpenAI ChatGPT basics
Google Gemini basics
AI Tools for IT Technical Support
Help desk assistance
AI Tools for Computer Repair

Who is this for?

IT Technical Support

Computer Technicians

Tech Support Helpdesk

IT Businesses

Those interested in learning how AI chatbots work

IT Support Level 1 and 2

What You Need to Know?

General IT knowledge

Internet fundamentals

A computer with a web browser

More details

Description
Supercharge Your IT Help Desk and PC troubleshooting Skills with OpenAI's ChatGPT and Google Gemini's AI Tools!

Are you ready to elevate your IT technical support helpdesk game to new heights? Say hello to the future of tech support with our cutting-edge online course!

Unlock the Power of ChatGPT and Gemini AI: Harness the incredible potential of artificial intelligence-driven chatbots and tools to revolutionize your approach to IT troubleshooting support. Say goodbye to tedious, manual processes, and hello to efficiency and effectiveness.

Learn Proven Techniques: Dive deep into the world of OpenAIâ€™s ChatGPT and Googleâ€™s Gemini artificial intelligence and discover how these tools can streamline your workflow, optimize PC troubleshooting processes, and enhance customer satisfaction. From resolving common issues to tackling complex technical challenges, we've got you covered.

Hands-On Learning: Get ready to roll up your sleeves and dive into practical, hands-on exercises designed to reinforce your learning with IT-focused prompt engineering techniques. With real-world scenarios, you'll gain the confidence and skills needed to excel in any IT help desk environment.

Stay Ahead of the Curve: In today's fast-paced tech landscape, staying ahead of the curve is non-negotiable. By mastering ChatGPT, Google Gemini, and other AI tools, you'll position yourself as a valuable asset in any organization, ready to tackle the challenges of tomorrow.

Expert Guidance: Learn from industry experts with years of experience in IT/Windows support and AI technologies. Our instructors are dedicated to your success, providing personalized guidance and support every step of the way.

Take Your Career to New Heights: Whether you're a seasoned computer technician looking to level up your skills or a newcomer to the world of IT technical support, our course is your ticket to success. With OpenAIâ€™s ChatGPT and Google Gemini, and other AI tools, chatbots, and agents by your side, the sky's the limit!

Don't let outdated techniques hold you back â€“ join us and unlock the full potential of AI-driven IT troubleshooting and technical support. Enroll now and embark on a journey towards IT excellence!
Who this course is for:
IT Technical Support
Computer Technicians
Tech Support Helpdesk
IT Businesses
Those interested in learning how AI chatbots work
IT Support Level 1 and 2

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Artificial Intelligence

James Bernstein

Instructor's Courses

James Bernstein has been working with various companies in the IT field for over 20 years, managing technologies such as SAN and NAS storage, VMware, backups, Windows Servers, Active Directory, DNS, DHCP, Networking, Microsoft Office, Photoshop, Premiere, Exchange, and more.He has obtained certifications from Microsoft, VMware, CompTIA, ShoreTel, and SNIA, and continues to strive to learn new technologies to further his knowledge on a variety of subjects.He is also the founder of the Online Computer Tips website, which offers its readers valuable information on topics such as Windows, networking, hardware, software, and troubleshooting. James writes much of the content himself and adds new content on a regular basis. The site was started in 2005 and is still going strong today.

David Bernstein

Instructor's Courses

Internet marketing professional for over 20 years. Specializing in Search Engine Optimization (SEO), local SEO, Web Development, Branding, AI tools, CMS Web Design/Management, Social Media Engagement, General Marketing, Graphic Design, Site Usability, Content Strategy, Analytics, and more.I am also a bestselling fiction publisher and author focusing on sci-fi and fantasy novels and audiobooks. I have written or produced over 30 novels. With my marketing skills, I am able to sell my books with the help of Facebook and Amazon advertising.I love sharing my knowledge to help other succeed.

Udemy

View courses Udemy

Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.

language english
Training sessions 23
duration 1:33:12
Release Date 2024/05/04

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