Account Management: Maintaining Relationships

Focused View

Miles Croft and CRFT Productions

36:12

0 View

[1] Introduction

[1] Introduction and whats in the course.mp4

01:39

[2] Why is this important.mp4

03:31

[2] 1. Relationship Selling

[1] Make it personal.mp4

02:48

[2] Keep it professional.mp4

02:37

[3] Become an active listener.mp4

01:38

[4] Two-way referring.mp4

01:31

[3] 2. Meeting and Treating Them

[1] Treat them.mp4

02:10

[2] Meet them.mp4

02:15

[3] Keep it regular.mp4

01:53

[4] Avoid bribery.mp4

01:38

[4] 3. Automating

[1] Set reminders.mp4

02:32

[2] Going rotten timers.mp4

01:46

[3] Document everything.mp4

02:00

[5] 4. Recovering

[1] Not delivering on promised value.mp4

00:55

[2] Owning your mistakes.mp4

01:49

[3] Making it right.mp4

02:00

[4] Dont let it happen again.mp4

02:16

[6] Conclusion

[1] Conclusion.mp4

01:14

Description

Getting the sale is not the end of the sales process. Upselling, return business, network referrals, and so much more can be achieved when a salesperson continues to add value and develop a relationship after that first deal is closed. In this course, sales professional and prospecting coach Miles Croft helps you learn to continue relationship selling with all your existing customers, as well as recover from mistakes in delivery, whether they were your fault or not. Miles explains how account managers and other salespeople can develop connections with their prospects and customers after the initial sale has been made, to continue selling and expand your network even further. He presents a clear walk-through analysis of buying the perfect gifts, never letting a relationship “go rotten,” recovering from mistakes, and much more. Note: This course was created by Miles Croft. We are pleased to host this training in our library.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Communication Skills

Miles Croft and CRFT Productions

Instructor's Courses

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.