Account Management in Software Engineering and Consulting

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Olga Stryk

1:46:32

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1 - Introduction

1 - Welcome to the course.mp4

03:01

2 - What is Key Account Management.mp4

07:42

2 - What-is-Key-Account-Management-Bullet-Points-Summary.docx

3 - Role of Key Account Manager in Tech.mp4

07:40

3 - Role-of-KAM-in-Tech-Bullet-Points-Summary.docx

2 - Skills needed to be successful in KAM

1 - Case Study RFP.html

2 - Case Study New Offering.html

4 - Hard skills necessary to be successful in Key Account Management.mp4

05:26

4 - Hard-Skills-Bullet-Points-Summary.docx

5 - Soft skills necessary to be successful in Key Account Management.mp4

07:05

5 - Soft-Skills-Bullet-Ppoints-Summary.docx

6 - Communication with clients.mp4

13:01

6 - Communication-with-clients-Bullet-Points-Summary.docx

3 - Tools used in Account Management in Tech

3 - Case Study Uncovering Stakeholder Motivation.html

4 - Case Study Different DISC Personalities.html

5 - Case Study RFP Negotiation.html

6 - Case Study Growing the Business.html

7 - Time managements tools.mp4

09:47

7 - Time-Management-tools-Bullet-Points-Summary.docx

8 - Communication tools.mp4

09:16

8 - Communication-Tools-Bullet-Points-Summary.docx

9 - Account Management specific tools.mp4

13:54

9 - Account-Management-Tools-Bullet-Points-Summary.docx

4 - Successes and failures

10 - Importance of Delivery.mp4

04:26

10 - Importance-of-Delivery-Bullet-Points-Summary.docx

11 - Successful Business Development.mp4

11:39

11 - Successful-Biz-Dev-Bullet-Points-Summary.docx

12 - Women in Tech Challenges and The Way Forward.mp4

10:44

12 - Women-in-Tech-Bullet-Points-Summary.docx

13 - Conclusion.mp4

02:51

Description

Bridge the gap between the technical and the business aspects of software development, learn the skills to be a KAM.

What You'll Learn?

Understand what account management in software engineering and consulting is about
Skills necessary to be successful in account management
Challenges of account management in software engineering and consulting
Real life examples of success stories and failures
Mistakes to avoid
Women in tech: challenges, opportunities and strategies

Who is this for?

Account, Key Account and Client Partner Managers

Individuals new to an account management role

Individuals considering account management career

Women in Tech

Account Managers and Key Account Managers who need to enhance their skills and broaden their toolkit

Companies in need of training material for their AMs and KAMs

Individuals engaging with customers and seeking to enhance their communication and soft skills

What You Need to Know?

No prerequisites or prior experience required

More details

Description
This course delves into the complex and dynamic interplay between client management and the realm of software engineering. As an MBA graduate with two decades of experience in account management, business development, and product marketing within the high-tech industry, I bring a diverse background shaped by roles in both small startup environments and large tech corporations. Currently serving as a Senior Account Manager at a software development consultancy for the past nine years, I have overseen a $23 million revenue portfolio of projects for our client, Google.

In today's rapidly evolving digital landscape, the success of software projects hinges not only on technical prowess but also on effective communication, strategic planning, and robust client relationships. This course is meticulously crafted to bridge the divide between the technical intricacies and the business dimensions of software development.

Topics covered include the fundamentals of Key Account Management, exploration of challenges and opportunities for women in tech, the essential soft and hard skills required for successful account management, effective time management and communication tools, specialized tools for account management, the significance of project delivery, and insights into achieving triumphs and learning from failures.

This course transcends theoretical concepts, offering practical applications enriched with real-world case studies, anecdotes, and examples drawn from my extensive professional journey. Participants can expect a holistic and hands-on approach, equipping them with the practical skills needed for success in the dynamic intersection of client management and software engineering.
Who this course is for:
Account, Key Account and Client Partner Managers
Individuals new to an account management role
Individuals considering account management career
Women in Tech
Account Managers and Key Account Managers who need to enhance their skills and broaden their toolkit
Companies in need of training material for their AMs and KAMs
Individuals engaging with customers and seeking to enhance their communication and soft skills

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Software Engineering

Olga Stryk

Instructor's Courses

With 20 years of experience in account management, business development, and product marketing within the high-tech industry, Olga brings a wealth of expertise acquired in cross-cultural and cross-functional teams. She holds an MBA degree from HULT Business School in San Francisco, a Master's Degree in Economics from the National University of Kyiv, and additional degrees and diplomas from various global institutions.Olga's professional journey includes roles as an Account Manager in both small startup environments and large tech corporations, showcasing her adaptability and diverse skill set. Currently serving as a Senior Account Manager at a software development consultancy for the past nine years, she efficiently manages a $23 million revenue portfolio of projects for her client, Google.

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